Dunkin'

"This dunkin is the worst. The promos they offer, they do not honor. You're simply told there's nothing we can do for you. Take it or leave it..like what???"

"When I first arrived no one was there to take my order and all the employees were standing around doing nothing except for the ones in the drive thru. When I finally stared ordering I was talking with them in english and the employee with a name Rachel made a face and tell me "what do you want? ( Que quiere?)" I repeated myself many times and she was giving me an attitude with poor body language and talking to me an spanish which is ok, but she was trying to make me to translate every single word in spanish and saying that she doesn't understand me. I relly dont know what was the pourpose of them to make me to speak spanish when they are able to speak English. When my order was finally ready they did my coffee wrong and they give me a really bad attitude when I told them that it wasn't what I ordered and in that moment all employees gathered toguether and they staring at me while they were speaking spanish. This was the worse experience I ever have. One of the things that I will never understand is why people assume that because you are hispanic you need to speak spanish all the time, they need to understand that even if spanish is your first language there are some pleople that don't know how to translate every English word to spanish."

"Lets be truthfull here. 1. These guys are overpriced. 2. The donuts are not fresh even at 6am in the morning. The are made almost 24 hours earlier and are shipped in. They sit around in open air drying out. By the time you finally get it they are not fresh. 3. Chances are high if you order a frosted donut it will wind up upside down in a bag and the frosting sticks to the bag. The staff does not know how to package a donut. SOLUTION. See the pictures of these donuts. They are dripping fresh made at 3am the same morning I picked them out. 6 donuts for less than $6 including tax. The donuts are from Meijer!!!! I will never waste my money again at DD"

"I pulled into the drive-through at 2:18 PM on May 1 I ordered two everything bagels with plain cream cheese and a large iced tea they told me that they do not have any ice tea currently and that if I wanted to wait it would be about a half an hour I declined and said that’s all right I will just do the two bagels with plain cream cheese. Pull up to the drive-through window paid for my order and received my order in a timely manner however I feel completely robbed of the money that I spent because what I bought was supposed to have cream cheese on it however they were extremely skimpy on what they actually gave me it was as if I was eating two bagels plain without cream cheese if you’re trying to save money and skimp out on what the customers should be receiving this is not at North is it correct"

"Ordered doughnuts at the drive thru just before 8am on a Sunday morning. No line. Ordered a dozen doughnuts and retrieved them at the drive thru in less than 2 minutes, so I commend you on keeping things moving. The cashier had change, which is becoming an issue throughout Round Lake businesses lately. For a dozen doughnuts (w/o a coupon) is $12.99, so more than $1 for an individual doughnuts. For what it costs to make a doughnut, this is WAY TOO HIGH. Your doughnuts are also smaller in diameter and higher priced than those local doughnut shops in Libertyville and Gurnee. Last, I asked for a couple to be cream filled and only received one doughnut with filling. Thank you for the good service."