BSA Hospital

"Our daughter stayed at BSA for 10 days. We were SO impressed with the care we received. The doctors and nurses were incredible. We had our own room with everything we needed."

"Emergency room staff needs training on bedside manners. My husband had taken something to help him sleep, it’s over the counter and legal. He had used this particular medication before, same strength, same amount, only this time he had an adverse reaction to it. He was transferred to BSA in the middle of the night, and because he had a reaction to an OTC drug, the overnight emergency staff just assumed he was an addict and treated him horribly even though he has NO medical history of drugs at all!! They left him in a room by himself with no call button and never checked on him other to take him for tests, then he was released with hardly any explanation as to what happened or why. He was released in the morning and no one knew he had no clothing except for his socks and boxers and he was forced to sit in the waiting room in a gown. No one led him out, no nurse to wheel him out (is that not protocol anymore) no one checking on him. Nothing at all. He had to sit there like that for an hour while I drove to pick him up. It’s ridiculous and heartless. It shouldn’t be a hospitals stance (and by the whole ER staffs actions I believe the whole hospital is like this) to treat anyone like they did my husband just because they believed him to be an addict. No one talked to him, no one got the clear answers, no one checked. When the bill comes there better be a very clear explanation of each charge so we can refute what didn’t happen!! Assuming a patient is an addict without any history of drug use can have several negative consequences. 1. Stigmatization: By assuming someone is an addict without any evidence, it can lead to stigmatization and discrimination. This can affect the patient's self-esteem, trust in healthcare providers, and willingness to seek medical care in the future. 2. Delayed or inappropriate treatment: When healthcare providers jump to conclusions and assume addiction, they may overlook or dismiss important medical issues that are unrelated to drug use. This can result in delayed or inappropriate treatment for the patient's actual condition. 3. Emotional distress: Being unfairly labeled as an addict can cause emotional distress for the patient and their family. It can lead to feelings of shame, frustration, and anger, further impacting their overall well-being and mental health. Leaving a patient alone in a room without a call button can pose potential dangers: 1. Safety risks: If a patient experiences a medical emergency or requires immediate assistance, not having a call button can delay their ability to seek help. This can be particularly dangerous in situations where time is critical, such as during a cardiac event or respiratory distress. 2. Increased anxiety: Being alone in a room without a call button can increase a patient's anxiety and fear. They may feel helpless and vulnerable, especially if they are in pain or experiencing discomfort. This can have a negative impact on their overall well-being and recovery. 3. Communication barriers: Without a call button, it becomes difficult for patients to communicate their needs or concerns to the healthcare staff. This lack of communication can lead to misunderstandings, unmet needs, and compromised patient care. To address these issues, it is crucial for healthcare facilities to prioritize proper training for staff members on non-discriminatory practices, communication skills, and patient-centered care. Additionally, implementing protocols to ensure patient safety, such as providing call buttons or other means of calling for assistance, can help prevent these potential dangers and improve the overall patient experience."

"This was a terrible experience. My mom had come in for severe pain in her stomach, just above her blatter and in her intestines. This hospital is terrible, disgusting, and understaffed. They made us wait 9+ hours before she got anything. In the waiting room and the back room. They took so many people back except for her, and they could walk. She couldn’t walk at all, was in terrible condition, and had to be in a wheelchair the entire time. She was only slightly dehydrated before we came, and the staff here made her even more dehydrated. Which only increased her pain. Her condition got progressively worse the longer we stayed thanks to neglect. I hate this hospital, me and my family are never coming back here. Not to mention, it’s disgusting how they serve their patients. We saw many people, who were all in terrible conditions, just get dropped off into the waiting room instead of being put into an actual hospital room, where they would be able to be stabilized and given an IV or whatever they need. Every single moment in this hospital was painful for me, my mother, and my father, thanks to your mistreatment and neglect. She was not given anything for her comfort, she was left shivering, cold, and alone in the bed. We were at the hospital all night, and your staff did nothing. Only thing they did was get vitals, and then sit her down in a room for another few hours. As I am writing this, still no doctor or anyone has seen us. The hospital basically trapped us at it. We were not qualified to take the needle out of her, that they put in, and they had left her dehydrated for so long that she couldn’t get anything down except an IV. Even something as simple as water she would throw up. This hospital is corrupt, and a shameful stain on the entire health community."

"I was recently hospitalized at BSA for 7 days and in that time I had a nurse try to breach my room and injure me and my wife. She would not stop trying to hurt me for almost 6 hours until she was arrested by BSA police. my nurse and her Tech kept disappearing and all staff were fighting and arguing every shift. I feared for my safety and had a hard time recovering from being intubated, this was all on the CCU unit. Please look into this because I am still wanting to press charges on the staff. My other experiences at your hospital have been excellent until now. Thank you this is Brian needham."

"It's been 30 years since I've personally been in the hospital for myself. I've been in plenty with various family members. I've got to say that this is the best hospital by far I've ever seen! I had surgery this past Friday and from the moment I walked in on Thursday afternoon, I had excellent care. Everyone is so friendly and helpful. My nurses on the 3rd floor were great. My Dr. is very caring and informative. Thank you everyone!!"