Dunkin'

"I went through the drive thru about 20 mins ago and there were three workers there. The guy that took my order had no personality over the speaker and just kept saying “anything else”. Dunkin never repeats back my orders so I wasn’t expecting that but a little friendliness would’ve been nice. I ordered a small cocoa iced mocha with only one pump of mocha, almond milk, and no whip. I can understand that it is a lengthy order, but they’re baristas so they’re trained to do it right. I’m also lactose intolerant so milk is a big no no for me. I get to the window and the cashier (red curly hair, glasses) was very short with me while she talked to her coworkers. The other girl making the drink didn’t seem to know what it was supposed to be since she said medium and not small, and the cashier girl just told her the drink name, but none of the modifications. I asked if she got the one pump, almond milk, and no whip, and she, clearly annoyed, repeated the first two things to the barista but not the no whip.She gave me my drink with whip and unlike usual I handed it back instead of sucking it up because I shouldn’t have to. I gave it back to the guy who took my order and handed me my drink and at least he seemed a little apologetic. Now the cashier girl was very ticked, and barely looked at me when she handed me the remade drink. She shoved it out the window and didn’t even give me a straw so I had to go in, which really made me mad. Customer service isn’t hard. I work at panera and in rushes it’s easy to be friendly, and I was the only person at Dunkin when I went. That service behavior was so unacceptable and I won’t be going back until I see more positive reviews on Google than the majority of bad ones they already have. It’s clear that both the management and employees don’t give a sh!t that they work there, because if management did the employees would. That’s how it works. Nevertheless I still took a lactaid pill just in case because the sticker on my cup specified just “milk” not almond milk like I asked and it’s also almost too sweet for just one pump of mocha. I’m so disappointed"

"If I could put zero stars, I would. The customer service is completely horrible. The girl that was taking out order was on her phone the entire time and very rude when I mentioned that she was on her phone instead of paying attention to what we had ordered. She even had the nerve to tell me to deal with it, when I asked for a manager and corporate # when she refused and I told her it was her obligation to give me that info. I will never go there again."

"My favorite Dunkin’ lately, they had a rough patch, but the workers now are on point. My coffee always has the perfect amount of ice and the flavor is consistent."

"Walked in to order and it took 15 minutes for my order to be completed. When it was ready it was thrown on the counter with a very quiet mumble from a worker and no receipt on bag to tell whose order it was, ended up taking things out of the bag just to see which one of us in line was supposed to get it. After all of that, I get to my car and the wake-up wraps don’t even have sausage in them. Just an egg and a crunchy shell with some cheese. Too hungry to go back in and wait another 15-20 minutes (long line of people waiting like me for their orders) to ask for new food. Very disappointed."

"I come here every morning before work as it’s right next to my house & the only one on my way. They always just throw my donut in face down so literally all the icing comes off & it’s a complete waste of money. The morning staff always have a bad attitude. I find that the evening staff are a bit nicer. Really wish they would put a little bit more effort in. It’s not that hard to just gently place the donut in the bag."