Grace's Merry-Go-Round

"The best resale shop in the world. The owner and employees are like family friendly people. Super great values. Even if you don't have money you can browse to satisfy your shopping therapy needs. As well as ball on a budget. Check it out. You will not need regret it."

"Was not greeted when we walked in. Told to put tote in certain place. Then another woman slid it away with her foot. Explanation on phone was different than was given us at location. Very rude."

"too particular for what they want for being a consignment. I now understand what consignment is. However if you are trying to gain clients its best that you not talk down to them and insult their items."

"Priced high and not a huge selection, I bought some toy sets that were broken and missing pieces. Not impressed to find used pants for $4 more than what they sell for new at TJ Max"

"We recently had a very negative experience as a consignor at Grace’s. Specifically, we dropped off approximately 35+ clothing items, all in compliance with the stringent consignment rules (on hangers, non-wrinkled, in season, good quality and condition, top brand names, consignor number attached, etc.) In fact, several of the items were new with tags. After dropping the items off, we visited the store multiple times during the next week, and only located 1 of the 35+ items for sale on the floor. As very minimal proceeds were added to our account during the week, we inquired with the employee working the consignment area about the status of our “missing” consignment items. The employee could provide no reasonable explanation, and became dismissive when it was clear something was amiss. Unfortunately the consignment process at Grace’s is conducted under a cloak of darkness and secrecy (after drop off consignors are not informed what consignment items are accepted, and what items are deemed “non-compliant” and thus “donated.”) No reconciliation or accounting process exists (no controls). This questionable, unprofessional business practice / lack of transparency results in no accountability regarding the business’ stewardship of consignors’ property. In an effort to gain a better understanding of what may have happened to our items while in Grace’s possession, we consulted the reviews on this platform and others (Yelp, Better Business Bureau, etc.). Turns out our experience is not an anomaly. Consignors, customers, and employees alike have documented very serious concerns about this company, including major complaints and issues specific to the consignment process. Needless to say, we subsequently closed our consignment account and no longer patronize this business. Beware."