Walmart Supercenter

"This may not be all walmarts but I'm getting annoyed. Sparta Wal-Mart Purchased a new ninja air fryer in february on sale. Got it home and opened it a couple days later to find out that someone had re-packed their old unit into the box and returned it to the store. Today, March, I picked up two magnetic wrist straps. Got home and both had been removed. Took the empty boxes back to walmart and the "associate" asked why I didnt open the package to make sure the item was in the SEALED container. The associate continued to complain about the return stating that the return wasn't worth the time. It's not like these items looked re-packed. I will now be opening every non food item to make sure what I'm buying is accurately packed and intact."

"It's Walmart. Better than average prices. Lots of selection. Convenient single stop. But store layout and marketing trumps customer convenience."

"Really love the service they provide nowadays versus a year ago The store is cleaner has more room to shop through the aisles and customer service has definitely upgraded I look forward to going to the store now more so than I used to for sure"

"Absolutely and unbelievably frustrated I've become used to the decreased non self checkout. I've been forced to accept lower customer support since the pandemic. However today, has put me to the point I will simply not give this Walmart my business anymore It has to be worth it to drive farther. I got to the store I went to bakery. Noone there Pushed service bell No one Asked an associate for help They said 'im on my break" Went to customer service They requested help over the intercom Another ten minutes Now it's been a half hour So 25 minutes trying to get someone to write a name on a cake I decide to finish my shopping Maybe their associates are at lunch Go to hardware to ask about a drill No one there Push help button on counter no help comes Ask someone They'll get someone. Ten minutes I give up, I have children in school. I have to return home So disgruntled, I leave to finish up. I stop in pets to get a kennel for my dog It's up and stacked so I need help I look for help. No help. Wander six aisles no help. Go to the meat department and groceries, go back to bakery to try again Push button Ask for help This time there is an associate With a vest Fiddling with the baked goods I say, can you write on a cake HE SAYS I'm on break. I really, at this point my frustration overtook I asked straight out Then WHY are you wandering around the bakery?? He skiffs, and says go to the service desk I'm so frustrated, I give up and do Again No one comes Ten minutes later a girl comes She can't help but she'll get someone who can Finally have success, but she admits, frustration that it's not her department so while she's there she can't help in HER department. So I go to check out You won't believe this But one register with a cashier She's sitting on a stool I ask if she can scan the kennel so I don't have to move it No. She can't/won't. Unsure She wouldn't get up and walk around to scan it. So I rip the sticker off, hand it to her Have her ring everything and as I'm leaving The room beside the children's mini arcade? seven employees. Four sitting on the FLOOR ON THEIR PHONES. I actually took pictures see below Literally more than I saw in the entire store So while I spent TWO Hours trying to buy things and be a patron, there was no help in FIVE DEPARTMENTS Now maybe their all being collected for meeting, training, break at the same time But I have no logical reasoning I can think of that even that, should be going on at one of the busiest times of the day. And if so, account for it. Staff more that day. Alter the time. Whatever If you need to train, replace the staff. Hold it at a better time Pay whom you are training, while others are on the floor Hold it at a day they are off. Pay for them to do so. The point is if that many associates aren't working Than way more than that number in customers aren't being helped. I'm not the only customer who was frustrated The people behind me at the 20 items or less were furious to stand waiting for my cashier to run 50 items. I won't return. I was late getting my children Didn't complete half my list for lack of associates to help retrieve items, like the kennel in example Or mixing paint etc. Absolutely ridiculous in a rural area to drive an hour round trip to not get the services a store of this magnitude offer. Pictures of the associates hanging around, for point of reference."

"Management is horrible. Make sure you check your prices, as they are always trying to charge more than what is on the app or on the tags. Don’t forget to check the expiration dates on items as well, this store is notorious for having items that are way past expiration dates still for sale. Shelves are always in disarray. Items they sell most are never restocked, yet the items that do not sell are always available with an over abundance of overstock for those items. This store is horribly mismanaged."