Goodyear Auto Service

"I wouldn't recommend coming here. I had made an appointment to get my tire replaced at 10am. When I arrived they told me to take a seat and that someone would be with me shortly. Over 25 minutes had passed and no one had talked to me to at least take my keys, see my vehicle, or confirm my appointment. I understand everyone is short staffed right now but waiting 25 minutes past your scheduled appointment time to AT LEAST be seen, is a bit excessive. I left without being seen."

"Classic bait and switch. Picked tires online and made appointment for next morning. Go in to drop off vehicle and they "don't have the tires in stock" (could order them and install them next day as I already took off of work today for my appointment lol). I asked why did it let me make an appointment for those tires or why didn't it say not in stock at location selected???? I was only told "I don't know". So I asked how much more expensive would it be to get tires in stock and was quoted right there between $400 to $500 more than online quote was. This is 2023....not 1990. There is software out there that will remedy this easily.......I guess they aren't used to hearing forget it then and someone walking out saying their customer service sux. They tried to call me a half hour later but my decision was done. Do better Goodyear!!"

"I booked appointment for 4:30 and was asked to move to 4:00, since they cannot honor 4:30 appointment as it would late. Then why would they show 4:30 appointment on website. It took them 2 hours to analyze and find out that it needs filter change and asked me to come next day for filter changes. Next day came and waited to almost 2 hours for just filter change. ridiculous .. I wasted 4 hours for filter change job. Not coming back here."

"Avoid at all cost Took my car to get it looked at and they said that I needed new shocks/struts done which they wasn’t lying about… However when I decided to go to a different mechanic they confirmed that the shocks/struts needed to be replaced but also BOTH OF MY CONTROL ARMS needed to be replace as well and a tire alignment as well which only cost me $1,176.00 at a different mechanic… If I had to said yes I would had been scammed out of $2,000… Never Again I will come back… They do not pay close attention to what really needs to be done to your vehicle."

"I was in this place with my 2 vehicles, the first one, a 2020 Toyota Highlander, took me to change the 4 wheels and they lost the safety lock, I spoke to them to solve it and the only solution was for us to do it ourselves and buy a new one , they did not want to take care of these, we went to Toyota and they solved it; Accidentally, my wife went to take my car, a 2015 Mitsubishi outlander sport, to change the 4 wheels, one Saturday afternoon after she damaged one of the old wheels, and I was able to change the 4 tires at once and the corresponding alignment, exactly on September 23, the wheels look good but the alignment is bad, and apart from that they broke something on one of the rear wheels, that same day the manager of the mechanics says that they would take care of that damage and that the following Monday they would contact her, a week passed and they did not call her, she went again and told her whether we are going to order the piece, making some stupid excuses, the next day they called her and told her, look, the piece was rusty and that's why it burst, which is why you have to pay for it, to which I responded, you damaged it and 2 weeks later you are going to tell me that it is my problem, I contact goodyear direct customer service to which they respond that Arian is in charge of the situation, the workshop gets in touch and they say that they are going to order the part, to which 2 more weeks pass and we return to the workshop to ask what is going on, the I use it for work, I had already driven almost 4,000 miles on it with the bent tires, I feel like they are being damaged because they are not aligned, they say either on Wednesday or Thursday at the latest we will repair it, it arrived on Friday and nothing was known from them, to which we called again and they just said the manager is not coming to work today you can call tomorrow. This is a lack of respect on the part of this place, I really do not recommend this one bit, before going think carefully if you want to leave your vehicle in repair because perhaps they do it wrong and they will never respond to you. In short, I had to look for another shop to repair it and wait to see how much the bill would be. THIS WORKSHOP IS GARBAGE."