Car-X Tire & Auto

"I dropped my car off here and for over a month I never received a call email nor txt about any updates. I called over and over sometimes got no response or answer. I finally got a response that the mechanic who looked at my car quit and didn’t leave any notes about it so they were left with only 2 mechanics working. Which I understand things happen but not once was I contacted about any of this. Now today I went in physically to ask in person and the man behind the counter “ Ken Johnson” was very non-chalant and then proceeds to tell me “oh yea, there’s a lot of stuff I can’t fix on it.” Like were you ever going to let me know any of that. Moral of the story, this place is not organized, not equipped with the right amount of staff and professionalism sucks"

"Scheduled an appointment online 2 days before service was to be performed. Received a voice-mail from the manager less than 24 hours prior to visit stating they couldn't fulfill the appointment and to return the call. Called back 4 times on the day I received the voice-mail with no answer and no return call to the voice-mail I left. Called twice the morning of my appointment with the same result. I will not entertain using the services at this facility when the phone cannot even be answered nor the courtesy of a return phone call be considered. Goodyear got my business and was kind, fair, prompt with answering the phone, and squeezed me in on a busy day. Shame on you Car-X"

"I had suspected a coolant leak in my car and called to see if I could set up an appointment for an inspection. I was able to bring my car in just a few hours. Unfortunately, the coolant leak couldn’t be fixed due to my car being a vw but they refilled the coolant for me free of charge. I spoke with Ken throughout the process who was very friendly, knowledgeable and professional. He explained everything very thoroughly and even referenced some other places I could take my car to. I would highly recommend this location to anyone looking for someone they can trust has their best interest."

"I bought some headlights from Advance Auto Parts and the cashier recommended I go next door to Car X to have them installed. Ken, the manager installed them for me for free. But he also noticed that the wiring hub inside one of my headlights was bad so I returned the next day to have it replaced along with a new set of headlights. I definitely appreciate the service that Ken has provided me. He gave me a great deal and his service was excellent. He’s very friendly, personable, and professional."

"I was a new customer at this location and brought my car in to get it checked out for a weird noise the motor was making (never a good sign). I was seen quickly once I arrived and they took a look at my car right away. The gentleman who helped me out, Ken, was so friendly and gave me a great rundown of what was going on with my vehicle as well as what I should keep an eye out for and next steps. He even provided me a complimentary oil change to address the motor issue! I cannot thank him enough for being so kind. :) Despite the fact that I've only visited them once, I absolutely recommend this place. I really appreciated the service I received here and will definitely be back next time I need a tune-up. Thank you again to Ken & everyone else who helped me out!! Cheers!!"