JOANN Fabric and Crafts

"Always receive excellent customer service here!"

"They are always so helpful in the store. I couldn't find what I was looking for and a young lady went back and found it for me."

"This is the best place in town for fabric and art supplies, both in selection and prices. The staff is always friendly and helpful, and I like that they are pet friendly as well. Their sales on fabric are a lot better than what's offered with other stores."

"I went there today (02/04/23) with my grandmother to help her shop. My grandma had digital gift cards. I called to ask beforehand if they would be able to check the balance of the cards in store, since I could not get the website to work to check them from home. They said they could. After driving 35/40 minutes to get there I am told they cannot check them for me after fiddling with the computer for about 25 minutes. The clerk says “well I can’t help you” since she couldn’t figure out how. She did not request help from a manager or a coworker, and asked me to step out of line… Despite their lack of effort, my grandma wanted to keep shopping so we did. The manager wandered around us several times but made no attempt to help my grandma as she shopped and looked at sales and things. Then when we got to check out, the clerk was not helpful with the app, did not help my grandma to understand what requirements she needed to meet for coupons and sales, and did not help her to change the phone number on her account. I spoke to 4 different employees during the 2 hours we were there and not one did any actual help to us. I recommend Hobby Lobby."