Texas Children's Pediatrics Katy

"Considering the reviews and the stories of people’s experiences with appointments and bad service, I can absolutely confirm that it is exactly as described…. And don’t bother calling the practice managers for complaints… it doesn’t get taken care of."

"Appointment was for 9:45. Arrived at 9:45 mind you I had to wait in line to get checked in .Once at the window staff member proceeded to tell me that I was late and usually they don't take late patients. She checked me in at 8:50 but said she would allow me to see the doctor but she was telling me for future references. Like she was doing me a favor girl please my child is sick. The doctor really did nothing to find the cause of my child issue. Back to Cinco ranch location I go where I'm not a burden to the workers"

"I called to make an appointment for my daughter, a sick visit. The woman that answered me, Mary, was so incredibly rude. I let her know that my daughter had been a patient at the Heights clinic, and right away she told me that she had absolutely no openings and that I had to take her back to the Heights clinic because they were not her pcp. I tried to explain to her that my daughter had just gotten back on insurance and she had been assigned Dr. Wong as her pcp. She proceeded to get loud and talk over me, telling me the same thing, they weren't her pcp. I told her that I was LOOKING AT THE INSURANCE CARD and it said PCP: LINDA WONG and I asked her what that meant, if not that she was her pcp and she answered, in the most condescending tone, "I don't know. But that doesn't necessarily mean she is her PCP." I'm sorry, what? She put me on hold, I'm assuming to check her system and saw that I was correct because when she came back, she wasn't speaking loudly at me and told me she would ask the doctor if she would see my daughter. But not an apology, no acknowledgment of the fact that she was so rude for no reason. I'm not trying to inconvenience anybody, I'm making an appointment for my SICK CHILD. She told me she would get back to me and I am still waiting for a call, 4 hours later. I have no words to express the disappointment at the attitude of some people towards parents trying to get their children help..."

"Completely disappointed. I have been taking my son for two years now and never had an issue until today, when my son was actually sick and needed medical attention. We were late for our appointment because of the rain and traffic, i guess there was an accident. We called ahead to let them know. When we arrived to the place, they refused to see our son because we were 20 min lates. They did not even bother in taking his temperature. Told us to go to urgent care. When we made it to urgent care our son had a fever of 105. He could have had a seizure with that fever so high. He ended having strep throat and needed antibiotics! So disappointed because my son was actually sick and needed care and when we needed it the most they refused service and did not took my son life seriously. Never again."