Firestone Complete Auto Care

"Went to this shop a few months ago and had one of the worst customer service experiences in my life. I had set up an appointment online, which was approved by the shop, for 6am. When I had arrived I was met with a manager named Nick. Nick had tried to do everything he can to turn me away although I had an appointment. The only help I got was from a mechanic who happened to be in the room at the time. (Go figure) I left my vehicle with them for half a week and once I got no correspondence I knew they were wasting my time and got my vehicle back. This place is not worth your money and at least part of the managerial staff does not care about helping the customer. Give your business to a local mechanic who won't play games with your time and money."

"Please do not take your car here to be fixed. A technician worked on my daughter's car ( so to speak). After she left her car stalled again. Another tow back to Firestone. A MANAGER even said, " yea, we've had complaints about this guy before. No communication between workers. They added a package without her permission. There's more, but I'm so frustrated with them. Do not go there! Just found out, the same thing happened to someone i know!"

"In the past old changes from any company, they take care my car. Firestone was the only one who didn’t top up my oils. They check my car Ito only lie about my windshield wipers. They told me there were old. Literal I just bought them.Terrible customer support."

"As of today, my review will be five stars. My 2006 F150 was service on December 7th. I am always skeptical of shops. I do the majority of my maintenance on my vehicles so I find it amusing when shops try quoting me services I know have been conducted. However, I brought my truck in for the lifetime alignment deal, (amazing deal by the way) had an appointment. Showed up 5 minutes prior, they took my truck in immediately, truck was finished in about an hour. They quoted me on preventative maintenance on my brake fluid. I was surprised to not see a long list of repairs they recommend. My truck is 18 years old, I figured they would try to get me. They didn’t. This will be a service I schedule for this upcoming week. I have a trip planned for New York and I know my fluid is old. The price quoted is very reasonable in my opinion. Truck was pulling super hard to the right with the big lift and tires, it is driving damn near perfectly straight now. I will be taking full advantage of this lifetime alignment deal getting my truck realigned every other oil change."

"I called the store got a quote to put tires on my car and made an appoint for Saturday at 8am. I drove 20min Saturday morning for them to tell me they are sorry but my tires have not come in yet. I drove all the way there for no reason on Saturday morning! They told me the tires would be in Thursday so I made an appoint for the following Saturday morning. A couple hours before my appointment they call and again say my tires are not in yet and they don’t have any idea when they will come. The guy I spoke to on the phone had absolutely no care and just wanted to get off the phone as soon as possible. Now I will probably have to go find a different company to get tires from because it’s winter, my tires are pretty bald, and I don’t even know how long it will take for my tires from Firestone to arrive."