Walgreens

"If I could give this store a 0 I would. Customer service in the pharmacy is absolutely disgusting. I have been shorted 10 pills every so often for near 6 months. When I call in to see what has happened nothing is resolved and it happens again and again. I didn’t know counting to 30 was that hard but apparently it is impossible to these employees. Never had so many problems with a pharmacy’s customer service like this. I would never recommend coming to their pharmacy unless you want to deal with unintelligent people who don’t know how to do their job."

"Tried to be patient, polite, respectful. Very slow checkout, bad customer service, and prices are undeniable higher than Walmart, hyvee, etc."

"The Walgreens pharmacy sucks at doing their job for medications This is the third time that they didn’t haded a medication ready when they said that it’ll be ready in did receive it almost 2 hours ago"

"I am so tired of going through the drive thru and having to wait 20 min. If the customer has a problem shouldn't they be going inside to get it straightened out? It should not be done in the drive thru Drive thru is for fast pick up. The employees are so rude. I'm switching to a different pharmacy. I've had enough of them."

"I wouldn’t typically leave a bad review of a place, but I am honestly so tired of bad customer service. Tonight I had a coupon and today was the final day to use it. I tried to use it last week and was told the items didn’t qualify, though they could not tell me what items didn’t qualify. I worked in retail for years, so it’s important to me to be ready when I check out; therefore on the slim chance I plan on using a coupon I am sure to always read the fine print to ensure my items qualify specifically for that coupon. This coupon had been printed by the same Walgreens approximately 2 weeks ago, when I bought multiple products, expecting to receive the dollars off right then. The cashier told me at that time I would be getting the dollars back in the form of a coupon… inconvenient, but whatever, I would come back and make another purchase by 3/22. I then needed some items, so I went to Walgreens on 3/11. This is when the cashier and manager told me my items didn’t qualify - I was upset, especially because they couldn’t tell me what didn’t qualify but whatever I would try again. This brings me to tonight, when a young girl, who I’m sure doesn’t get paid enough was checking my items out. I tried to use my coupon and she put it in the drawer immediately (which is fine, I’m sure I did the same as a cashier.) When she then found out it didn’t take she said that it would come in as rewards, I said, no this already is rewards - it’s $15 off $15. To which she replied “that wouldn’t make sense”. I don’t appreciate the insinuation that I can’t read a coupon. Then she gets the manager and they take it out of the register, low and behold it says “$15 off of $15”. I asked the young girl not to speak to people in a disrespectful tone, because let’s face it gaslighting someone by saying “you didn’t read what you read” is at the core intentional disrespect. She then said she was sorry I felt that way. Not sorry that she did it, but sorry I felt that way. I’m not here for a lesson in emotional intelligence, but Walgreens, your employees seem to need one, so HMU if you wish. The girl then said “IT SAYS OFF OF NEUTROGENA AND AVEENO PRODUCTS” to which I yelled in an even more unbecoming than hers “NO IT SAYS COMPLIMENTS OF NEUTROGENA AND AVEENO. IF YOU WANT TO ARGUE WITH ME ABOUT THE COUPON READ IT FIRST.” The manager did eventually give me my $15 off. And stated she thought the issue was likely that the coupon expires today… but if something expires today, guess when you can still use it - today. So basically I’m here to say, I’ve never been so rude to a cashier as I was tonight, but I’ve also never been treated like I was dumb before by a cashier. And while the side of me that worked in retail says “the customer is rarely right” that side of me also says that you MUST have the emotional intelligence to make the customer feel heard. I did not receive this either time I tried to use this coupon. I am that rare customer who actually cares about your day and never tries to make it worse by presenting you with bad coupons or a bad attitude - sorry that today I was THAT Karen, who yelled at you about a coupon, but I was right and at the end of the day you should be sorry too, Walgreens."