Firestone Complete Auto Care

"I had a great experience, Alex was very professional and welcoming, as well as knowledgeable. They’re the only tire shop open on Sundays which is amazing. Overall 10/10, if I could give more stars I definitely would!"

"I was told that my bearings were beginning to crack and that they needed to be changed within the next few months. I had a second inspection done by a Chevrolet Certified mechanic, who I did not tell that there were any issues. They checked everything and said there were no issues with my bearings and that there should be no issues with them for a long time. I'm angry that I was made to feel like this was an imminent issue and that it could be dangerous for me. This is why people don't trust mechanics. This is why I requested a second opinion, because I know mechanics and every single one of them told me that this was more than likely not the case, that my vehicle was not old enough and I do not do driving that would damage those quickly. If I had been someone who had not insisted upon getting a second opinion this would have cost me over $1,000 to fix according to Firestone. I will never go to another Firestone again."

"It was easy to book my appointment online. When I arrived I was early and they got me right in. The team member checking me in was courteous and professional. My only complaint was that they did not reset my oil change maintenance mileage counter in my car. I had to do that myself."

"Stopped in last week. Had a signal light out. And wanted to see if they could put air in a tire. Also priced a set of tires. Was told the signal light would be $92. Air, $19.95. Because they had to check the tread. Well I may be an old lady but I'm not stupid. Took it to Tandem on Harrison St. Where I usually go. But I thought I could get in faster at Firestone. Tandem replaced 2 lights for $48.88. And I ended up buying a set of tires at Tandem. But I must say it wasn't a bad price on the tires at Firestone. Just felt I couldn't trust them."

"I have been shopping for tires for two weeks. So much confusion out there on the internet and websites. Get this but not this. Oh. You have to order those tire and bring them in. Oh…sorry we can get you in next week and so on. I decided to stop in here since o had Firestone tires in it from the factory. Boy was I glad I did. I met Austin and was greeted with a smile and willing to help me get the tires I wanted. He asked a few questions and pulled out three samples of tires I could get and what it one offered. Then three choices of pricing and advantages of all three. I asked a few questions and he was very friendly and knowledgeable about tires. He made me feel important with my choice and was happy to help. I thought they would not have in stock or take a week to get in. WRONG! He said I have them in stock and is tomorrow soon enough? Holy enchilada!!!! I said really???? He said yes. Would noon be ok? I said heck yeah. He printed me a copy of the invoice and pricing to take home and review. Talk about service!!! I came back today(Sunday) and came in to drop it off at 11:00 am. He welcomed me and said it would be about one hour. Would I like to wait I said no. I will be back later. He told me he would take care of me and technician Cole would be installing my new tires. One and half hours I got a call from Austin that my truck was ready. I went over to pick it up and Austin explained everything and ask me to bring it back with in 50-100 miles of driving so they can check their work. No who does that? I highly recommend this place and Austin/Cole. Thank you gentlemen and soon heading out west for a long trip! J.Rangel DBQ."