Iron Horse Valley Apartments

"My husband and I lived there for two years, with a mixed experience. I'll first write the negative, then the positive experiences. Negative: The first issue I had was ants seeming to constantly infest our apartment. Consistently spraying bug spray helped, and we were able to request pest control when needed. Secondly, it got quite hot in the summer, and that's when we had our baby and we were just concerned for her health, so we bought an AC unit because our complex wouldn't pay for one. They informed us that we had to take it out the summer of 2022, but they never followed up with that request and other AC units around the complex remained installed because I guess they realized people wouldn't take them down. Thirdly, the window blinds would just fall off because they were old (a total of four fell off over two years), which we were charged for when we left. Next, when my car was stolen out of the parking lot, they said there was nothing they could do... Lastly, we vacated the apartment two months before our lease ended, but couldn't return the keys, otherwise our lease would be broken by default. But, when we didn't remember to return the apartment keys, they ended up charging us for late fees and one month's rent past when our lease ended. Suffice it to say, put up cameras if need be, and keep written/emailed records of your leases and interactions you have with staff, just in case they try to charge you for items you don't believe are justified. Positive: We love the trees by the front office, they redid the tennis and basketball courts, and the mailboxes, they clean the pool weekly, the maintenance staff were nice and always did their best (even if issues weren't always 100% fixed), and the staff and neighbors were friendly. And it was cheap..."

"They are mean for no reason. Melany in the office has a bad attitude and she has been so awful to me that I felt it necessary to write this review. For the past year we’ve been living in the most roach infested apartment I’ve ever been (& I’ve been in property management for 10 years). The mailboxes have been broken for a year and the post office is now returning mail to sender but the community refuses to fix them even though this is against federal law and it’s breaking the lease contract. Which they refuse to release to me (I’m not on the lease but my boyfriend is and has requested they release it and offered to email in writing permission but they still refuse). The appliances are always breaking and we went without heat for two months this winter because they didn’t send anyone to fix it. They closed their office at random one Saturday, which was the last day to pay rent and didn’t send communication to residents but put a sign on the door. We took a picture of it and the dates money order but we’re still charged $180.00 in late fees and they refused to help even though we never pay rent late. She said she didn’t have the authority to do anything about it. Honestly this is probably the worst community experience I’ve had personally and professionally. It is impossible to reach the management company or owners which leaves you to deal with the unfriendly office staff. They are the type of leasing. Professionals that cause violence in the industry because of the way they actually make your day worse for no reason it’s insane. This could be a beautiful place to live but it appears they are probably under budget and staff is too spiteful to do anything positive for the residents. They should be ashamed of the way they treat people. I highly recommend you avoid this place at all cost."

"I would give zero stars if possible. In 4 mo the of living here I have had my lock drilled out and replaced without being notified and then the office left with no way of getting me a key after getting home from work to find out I was locked out. Then the gate was fixed after four years and no gate code provided to anyone that lives in the complex, so second time I was denied access to the apartment I pay for. They turn off utilities without notice and sometime forget to turn them back on till the next day. But the greatest problem is that the mailboxes are broken into daily and they refuse to do anything about it telling people to call the police for it. They are cheap apartments, but at what cost. They care nothing about the people that live there and only want money and will be the only thing they chase. Also you can't leave anything, even coins, in your car without it being broken into and again they say just call the police. I will be gone as soon as I can afford it."

"Can someone else on this review confirm if this office steals peoples packages? I been noticing a lot of missing mail lately. The office says they do not accept packages, however the delivery mail man says he handed it to them. Someone is lying, my advice to anyone is don't move here, cause these people are shady, eitherway, if the mailman messed up he isn't admitting it. This area of town doesn't have trust worthy people. A lot of the mail boxes are broken, please keep an eye out. There was a note by postal services left by the mailbox stating ''We will be returning mail back to the postal office until the landlord fixes all these mailboxes'', so they aren't working with each other, and the residents have to suffer. Also hugeeeeee bug problem, and the Pest Control guy hardly comes out when they say he will. No one ever knocks on the door to come by. Someone is usually home too. No matter what we do to clean, the bug issue doesn't seem to go away. The rent here is too high for what you get."

"I don't even know where to start with this complex. First off, my car was stolen from here.....twice, after the 2nd time I was told they would set up a meeting with the property manager. That never happened, not one person got back to me, and the other times I mentioned it while filling out my moving out paperwork they sounded like they didn't care one bit. They always sound like they don't care at all when you call with concerns. It's always just a "sucks to be you" attitude. One weekend I came home from work and noticed a big pile of glass where my neighbors park and their car was stolen, along with like 3 other piles of glass that same night when I went to my mailbox. This place is heavily targeted it seems so if you choose to live here make sure you have EXTRA security for your car. As a fun little send off gift someone gave me a nice windshield crack a week before I moved. The buildings and everything inside it are old..... very very old and dated. There are MAJOR foundation issues, one of the beams that connects to the floor part of my outside porch was completely disconnected (pictures included) The outdoor storage area was completely falling apart, including the door which instead of replacing you can tell they poorly tried to nail it back together (pictures included) The front door never shut correctly, at one point of moving out while in the office I heard a maintenance man telling this to the manager about someone elses door and she just casually was like yeah its the foundation. On very windy days I could feel the whole building shake, I lived in Florida for years and went thru quite a few hurricanes and never felt the building shake like these. I wouldn't be surprised to hear that those places start falling apart soon. There was constant water issues causing the water to be shut off so many times I lost count. Many times without notice, I had to call out of work quite a bit due to not being able to shower. The apartment below me was the one with the major issues and at one point they used chemicals that were so strong my entire apartment smelled horrible, these are chemicals that no one should be breathing in for long periods of time. When I called to voice my concern because I have asthma, the office once again didn't have a care in the world, told me to open my doors and windows that I would be fine. Nevermind that it was the middle of winter and cold outside. It took MONTHS for them to fix whatever was happening down there and there's still a big hole in the wall outside(picture included) Roaches...... lots of roaches, no matter how much I cleaned and how much bug spray I used I would always find roaches in the pantry, probably because the floor was all torn up right where the water heater is (also why is the water heater in the food pantry, I don't think that's a great place for it at all) People never pick up after their dogs.... EVER... its gross, and the people that work on the lawn will just work around the piles. I'm sure there's more I could write but you get the hint, these places are cheap for a reason. Nothing is updated they just keep adding layers of paint to the old cabinets and drawers that are completely crooked (pictures included, excuse the mess I was packing) And again the office workers always have that attitude of not giving one care in the world as long as they are getting the rent money."