Mission Hills

"I lived here for only 8 months and at the time they required an $800 deposit at move in. I moved out July 31st, 2023 and it’s not January 6th,2024 and HAVE NOT received my deposit back. I have gone into the office multiple times and spoken with multiple people. I am sick and tired of getting excuses from the manager and assistant manager. I have called corporate and waiting on a response. Last time I was there the manager said the WiFi was down and would send me the forms I need to sign that afternoon, that was Wednesday and it’s now Saturday, I am sure the WiFi has been back since. Now when I call they don’t pick up the phone so I show up and I see both women just talking sitting down doing nothing. Do NOT MOVE HERE!!! They are irresponsible, extremely unprofessional and no one ever knows what to do around there."

"I've lived here going on a decade and many of the older comments are spot on. The former owners and all but one management companies had absolutely horrific customer service skills and barely maintained the property. So, when the property was purchased once again and the management team was from out of state, I was concerned we would go from bad to worse. Thankfully, I was completely wrong. The customer service here is better than the standard set by Chick-fil-A. For example, one of the Leasing Agents, Abby, always has a smile on her face, is willing to patiently answer all of my questions, will help to troubleshoot potential issues, and always goes above and beyond what I've ever experienced in an apartment or customer service in general. For example, the former owner/mgmt company refused to provide a copy of my signed lease. They said if I wanted it, I could print it off at home. I mentioned it would be difficult to read since the lease is on legal sized paper rather than the standard sized paper, and the former manager said "that sounds like a you problem". When I was signing my new lease, I mentioned that to Abby and she immediately offered to make me a copy of the old lease. I was surprised and said "really, you don't mind?!" And she chuckled and said "of course not that's what we're here for-- to help!" Another example, I signed my lease but it still needed the Manager, Amber's signature before it was valid. I spoke with Abby and told her it was going to be at least a week before I could stop by to pick up since I just had surgery. She immediately offered to bring me the copy when they closed the office that night. The Manager Amber is incredibly helpful as well. I know she's really busy but she always makes time to listen and answer a myriad of questions. Beyond that, the property looks better than it ever has. The water fountain in the front of the leasing office was formerly filled with rocks and plants. Amber changed it back to a working water fountain and it looks incredible. The roads have been repaved with speed bumps throughout the property. The leasing office was remodeled as well and looks a lot more inviting. Overall, this is a great place to live and I'm incredibly happy with the high level of customer service I've experienced."

"The Team at Mission Hills is rock solid. They keep the community clean and inviting. Amber and the team are amazing. Attentive to my needs and takes care of maintenance issues timely. I especially love taking advantage of the pool lounge chairs and sometimes relive my younger days on the super cool BASKETBALL COURT! It's like an oasis, everyday. Rents are pricey but it's worth it! Thanks for all you do! I totally plan to renew."

"MUST HAVE FLAWLESS HISTORY! They don't tell you this up front so they can take your money. yes i had to walk out on an apartment 3 years ago, thank you covid. I now make 3 time the money i did then. I did have another apartment in another state for 6 months in good standings. If this is what gets you denied, then the process should stop before you have to pay!"