Sunset Canyon 2170 Thousand Oaks Drive, San Antonio, TX 78232

"I wanted to offer a review after three months of living here. To start, this is an older complex and so things are in need of or being updated all the time. This occasionally leads to some after-hour partying by the contractors. This can get loud and is a nuisance. But it doesn't happen all of the time. The grounds are generally well-maintained but some of the sidewalks and stairs need a little work to make them smooth. You do have to watch your step. The building I am in leans forward enough to where you do have to take care when going up and down the stairs. The gates have never worked in three months. Parking can be a nuisance after a certain time of day and you may find yourself walking from two or three parking lots away from your building! The staff have shown themselves to be communicative and helpful. I appreciate the fact there is someone in the office. My biggest beef is that maintenance seems handicapped by whatever mandarin bureaucracy runs the apartment complex. Basic fixes on my refrigerator and dishwasher(fan in freezer and the machine not washing) have seen shoulder-shrugging from the team. They basically tell me nothing can be done. As a result, I wash by hand and have to endure an extremely loud fan from the refrigerator that has even woken me from a cold sleep. To sum up, this is a fine place to live but it has some real issues. If even the maintenance system was reformed it would be a 4 star place."

"I wanted to share an honest yet detailed review of my time here at Sunset Canyon Apartments. I toured the apartments a few times but never was allowed to tour my specific apartment that I was getting ready to move into . I was originally supposed to move on September 1st of 2022, and they informed me that my apartment won't be ready for another month. The day before my move in, they called me at 3:29 p.m. to tell me that my apartment will not be ready on October 1st, 2022. I had already made arrangements to move, had the Mover scheduled, even gave my final notice to the storage unit that I would be out on the 1st, and I had to demand that my apartment be ready by the 1st since I had already made Provisions for everything. I lived here for 15 months, during this period the front Gates, the security gates, only worked for consecutive two weeks. Upon my initial walkthrough with the office staff, they told me that the security fences were under maintenance, and that's why they were open. Residents have had to take safety into their own hands and install cameras around the mailboxes because someone was stealing people's mail. Instead of the office taking matters into their own hands and installing cameras. My first experience with an auto theft here was due to the security fence being open. A gentleman and his wife had the police in our complex, with a Mustang and army decal all over it. I could see that the husband and wife were distraught, asked the wife if everything was okay, and she said her husband's car had been stolen 4 months ago, and somebody stashed the Mustang in our complex with a tarp over it. There are multiple issues with the foundation of the complex where the walkways are crumbling. There are jagged shards of steel sticking out of the ground. There is no playground for kids, so the kids play in the street and play in any grassy area that they can. Which is a danger, especially playing in the street because some people have no respect for parking lots and speed through them. The dog park is an absolute joke! With big potholes in it. No grass The interior of the apartments are landlord specials. If you look at your cabinets closely, you will notice that they are all original cabinets crumbling plywood painted over a few times. The only new thing is the doors on the cabinets. The bathtubs are all reglazed multiple times over creating a thick surface. The toilets are made for children. They do not have adult size toilets in the apartment. The ceilings in the bathroom are crumbling from the moisture. The carpets are not even being rewashed before tenants move in. I know this for a fact because my apartment had carpet in it, I bought a personal carpet cleaner and removed black water from cleaning it. No matter how many times you reach out to the office staff for help with situations on grounds, like stolen packages, stolen vehicles, break-ins, anything that has to do with security and safety, they find someone else to blame. Say that it is out of their hands. Or just butter you over with either an office party or a food truck. My safety is my concern! I reached out to the office staff multiple times, even got into an argument with the office manager Stephanie about the security gates not being closed, we had an incident a few months ago where a gentleman was shot in his neck left to die, and all they initiated, was closing the middle Gates. However, the two gates on the east and west side were wide open. There have been cars that have gotten their tires and rooms stolen during the night. I personally had packages stolen off my front porch. They seem to think that security and safety aren't a big concern for people, yet they are increasing rent for folks. Recently, we had a fire on our complex grounds. An entire building was burned down to the ground. It's been 3 weeks now, in the building, and debris and trash are still sitting on the complex grounds, with a rickety fence around it. Not to mention the roach problem here, there is an abundance of roach infestations in different units. Do your research first!"

"Katherine has made moving so stress free and has been very helpful from the day I walked in to moving in! This is a great complex! Brittany also helped me and was super nice and helpful! I’m excited to move into this complex I’m actually leaving a luxury apartment in the Rim to live here. The tribute at the Rim has so much construction and all the amenities like pool and rec rooms are not available and I’m tired of the 1604 traffic! So moving here is taking a big weight off my shoulders! So excited"

"Do not live here, please read before moving! Crime rate has gone up in the area significantly based on San Antonio crime map. The office is doing nothing about this and we have had so many break ins in the complex, but the gates are forever broken. In the almost year that I have lived here, the gates have been closed a total of about 2 days. Someone was also shot in the complex and management did nothing except for call it an "incident" in an email. I am paying almost 1700 for a tiny 2-bedroom apartment that is constantly needing attention from maintenance. The maintenance team is nice and fast, but the office staff is very uncooperative and overall not bright. The building is small and dirty, the walls are thin and paint job is horrible, the wooden cabinets are breaking, the counters are made of corkboard and constantly flake off, every single thing they list as an attraction to live here is a plain lie, the dog park is literally a tiny patch of dirt with a tire in it. Can't forget that the doors are so bad that the knobs constantly fall off and they don't line up properly so doors have to be slammed to be properly closed. Such a bad experience living here and I can't wait to leave when my lease ends. Please do not live here!"