River House Apartments

"Beautiful property! The office and maintenance staff are helpful and thorough and went above and beyond to find me my new home. The Pearl is a six minutes walk away I can walk over to Tre Trattoria to eat at any time. Love this place"

"Location, location, location. Amazing apartments and amazing customer service. I was explained everything in detail by the manager, who took the time out of her busy schedule to greet me, Mrs. Amanda Garcia. I will definitely be moving in!"

"SCAMMY MANAGEMENT - do not live here!! I had the lovely pleasure of living here for 3.5 years. The location is great and the apartments are pretty nice. However, there were several issues throughout my tenure at River House. We will start with the fact that my water heater broke for over 2 weeks and Maintenance couldn’t figure out how to fix it. After several freezing cold showers, they fixed it and then they gave me a cute little candy bag for my troubles (LOL). Another issue that happened in early 2022 was when I paid my rent, it “bounced back” and I got charged a $50 fee. I contacted my bank, and there was never even an attempt to charge my account so how could anything have bounced back? (Still a mystery to me!) I provided a written statement and transaction history from my bank, confirming this & yet JD never removed the fee because it was “out of his hands” and he just started to ignore my emails after that. Lastly, the week before I moved out my hot water heater broke again so I was blessed again with days of cold showers in the middle of January. :-) THE CHERRY ON TOP: after 3 years and 3 months of living here and paying my rent on time and being a good resident - they charged me almost $700 upon move out. They claimed I didn’t turn in my keys, charged me extra rent because I “never turned in my keys”, charged a painting fee, and charged a cleaning fee. I left my apartment in great shape and patched all holes that were made, and cleaned before I left. The day I moved out 1/30/23 @ 5:30ish to be exact, I gave my keys and everything else to Alexis and said my goodbyes. Somehow she managed to lose my keys and now I have to pay $150 PLUS prorated rent rate of $90 because of her mistake. I even watched her put a post it note on my keys, parking sticker, and my pool bands with my apartment number on it and place them on the back counter for JD in the morning. After 8 months, of sending emails asking to discuss the charges I received ZERO responses from JD or Michelle. I finally heard back from greystar and basically was told that river house mgmt stands by their charges. All in all. Great location. But incompetent and scammy management. If you want to receive an outrageous bill upon move out and live in a facility that doesn’t have working appliances such as the water heaters or security gates or garage gates ever working… then look no further, this is your place!!! Also @riverhouse, find leasing professionals that may be know how to do their job????? EDIT: sent them an email on 10/3 as they requested below in their comment back to review and still no response."

"I have consistently experienced the best residential support services of my life with Riverhouse. The staff are friendly and helpful… Anytime I have submitted a maintenance request I have received a prompt response. Whether it was replacing light bulbs or servicing the plumbing and electricity, maintence quickly and thoroughly ensured that I have an optimal living environment. You can't beat the location. This is a wonderful renting experience."