University Oaks

"if you want to move in to this apartment just because it’s cheap , then go find someplace else . never coming back here . when moving in , the condition was atrocious . the front door was worn down , the floor was stained , the fridge was old and rusty , and turned out the fridge was from 1991, and i had to beg the workers two times for a new fridge . and don’t get me started on the wifi . thank God i left the place . 0/10"

"Paid $225 for an application fee that I didn’t complete (thanks to TERRIBLE reviews on the site). Leasing office completely unwilling to work with me and totally not understanding. Save yourself the hassle and do not lease here."

"If I could give a place zero stars, I would. I would definitely not recommend living here, I don't even know where to begin. There is mold all throughout the vents and in the bathrooms and after asking multiple times for them to come take care of it the manager kept saying it was only mildew (without even coming to see it or get a professional) and sent maintenance to clean it with bleach which only made it grow back worse. The cabinets are literally falling apart and caving in, they never update anything. On multiple occasions we had no hot water, even for a couple days at a time. Also, after putting in a maintenance request for a leak in the bathroom sink, they came and "fixed" it and said that's as good as it's going to get so we had to keep a bowl under the sink so our stuff wouldn't get ruined. There is so much I could say but one of the biggest red flags you should be aware of is after you move out they will try to really screw you over with outrageous charges. I have talked to multiple people who used to live there and they all said the same."

"My son just arrived this AM to move in for his Sophomore year at UTSA. First problem was that his key card didn’t work so he went to the apartment office only to be told that he had to go back through the extremely long Phase 2 line for a second time. After retrying the key card for a second time, it still didn’t work. He & his roommate went back to the Phase 2 line to be told that it was the door & someone would come over. After finally gaining access into his apartment, we opened the door to find the apartment filthy!!!!!! The refrigerator was pulled out from the wall & plugged into an electric outlet that was hanging out of the wall. The bathroom tile had black mold on it. The floors hadn’t been swept. There was white paint on the carpet. Coming from a military background, I found these conditions deplorable & completely unacceptable!!!!! I immediately contacted the office & filed a complaint. I was told that I needed to go back to Phase 2 & inform them. I then asked, “Aren’t you the managing office for the complex?” She answered “yes, but we won’t be answering any calls during move-in week”. “Phase 2 will be handling any issues during move-in week”. I found this absolutely ridiculous so I asked for an email to file a complaint in writing. My son has asthma so definitely I’m going to be moving him out of this filthy environment & will NOT spend one cent more on these appalling apartments!!!!"

"University Oaks is an ok place to stay, you can easily find better places to stay even just across the street. It seems like it’s on the inexpensive side but once you actually live there you realize just how money-hungry the people who run the place is. The apartments are never deep cleaned and they really just paint over any imperfections; leaving paint drippings on the floor everywhere and paint crumbling off the bathtub and sink after every use or cleaning. The filters are rarely ever changed so for those with bad allergies, god bless you. Oh and they also make you pay extra for moving in early even though you’re paying for the entire month! So really where does the money even go because it’s clearly not going to upkeep, general maintenance, or accommodation for the students. I will give props to the maintenance workers, I never had any issues with them. Also I never really had any issues with noise but the internet is usually good (highly dependent on where you are). However, it could be a whole lot better, but they clearly don’t care and just want your money."