MELA Luxury Apartments

"This place has fenced yard off your patio in select units . This is very hard to find in the DT area this was a major selling point for me Also they were my 5th apartment visit in 2 months. They acted like apartment staff should which is they really want you to be there. I am glad Be aware the deposits will run you in the$1500 to $2000 if you have pets but most are refundable if you move out I have not moved in yet but will update as my time progressed I have high hopes and am optimistic based on what I have experienced here UPDATE after 6 months living here great property but its going be more expensive than you think. It's all the additional fees to get in and also packages once you move in. You won't be disappointed but you are gonna pay for nice! I enjoy my time here and the pet amenities are probably the best in the area I am probably going to look for another apartment after this year. Yes it that will be a downgrade, but I imagine rates will continue to rise in this area anyway so gonna have to shop for a deal eventually"

"Just got worse and worse to live there. Had 4-5 different managers in the time I was there each worse then the last. They held our security deposit longer than they were allowed to, and only partially returned it after we had called a hundred times. The apartment was returned in the same condition we got it yet they nickel and dimed us for a dozen different things that they wouldn't ever send us a hard copy detailing."

"Update 11/20 If you read my full review, you will see how I said to watch your money. I am only updating this to warn those to please keep track of your payment confirmations and emails. This past week the Asst. Manager, Gina, reached out to my roommate (without me on the thread) discussing the final balance. If this is a final balance email then all parties on the lease should be included. Told them what the outstanding balance was and that’s what was left to pay. THANKFULLY, my roomate reached out to me and confirmed with me that this was already paid before paying them AGAIN. We provided receipts and email confirmations from threads that she was on, as well. This marks the second time they have come back and accused us of not paying. Also, no one has reached out me as mentioned in the response below. And I am still waiting on an explanation of why I was charged twice for the same damage with no refund for consideration. 11/3 I will break this down over the course of my living here: PROS: 1. very spacious 2. Maintenance is so nice — love them and so helpful! 3. Gorgeous pool 4. Use your Pest Control — they are thorough and come as many times as you request 5. Pawderosa next door is A PLUS if you have a fur baby - they’re awesome! 6. Great neighborhood events — met some friends! CONS: 1. I will start with the property, if you have a dog please beware that San Antonio has a lot of stray dogs and they tend to wander into the gated complex. Unfortunately, their staff cannot do anything and will let dogs around and they will attack your dog 2. Their gym is gross they let roaches sit there even after I mentioned it to them multiple times 3. WATCH YOUR MONEY BECAUSE THEY WILL TAKE IT! When we first move in, they badgered us saying we owe them more money which was not the case. We had to go line by line in the ledger for them to admit their fault — this also happened on the move out (even under their new management). They have damage liability waiver for damages to the property but will also charge you those damages without letting you know of the damages beforehand so essentially, you get charged twice for the same damage -- why have the liability program take money out monthly if you're going to charge me anyways but when asked about it the response is "I don't know" 4. They didn’t clean our apartment when we first moved in and tried to move our move in date back THE DAY OF. The dishwasher was disgusting and smelled AWFUL but when we moved out they charged us $200 for cleaning (crazy, right) and nit picked every single thing — please make sure you get on a ladder and clean the air ducts because you will get charged for dust ($80). I cleaned the apartment before we moved out and they said “I should’ve hired a deep cleaner” I have never in my renting adult life had someone charge me for air ducts. They also posted a picture of the microwave saying it was dirty… I’ll post it just so you can see how ridiculous this is.they expect you to clean for the next resident that is truly unheard of especially because I’m not a professional cleaner why would I do that/ why would you trust that? Now charging for flat out filth and trash, I agree but water streaks?!? Crazy — maybe get better appliance so they don’t leak. 5. The management staff is good with communication up until you sign your lease after that, good luck getting a hold of someone because they will send you to voicemail 6. GET EVERYTHING IN WRITING! Because they will pull that “well we don’t do that” very quickly 7. They also do random inspections with no heads up. I was out of town for an extended period and they randomly wanted to “inspect my unit” I tried calling and emailing and after a day or two I finally got a response and told them I do not authorize that. All in all, I am a very particular and meticulous person and when people play with my money and understanding of how things work, I get really frustrated and insulted So, if you can handle stress well, by all means, the units are great! But if you can’t, I suggest renting somewhere else!"

"I just want to make a shout out to Gina Rico for always being of assistance when I need it most. She has helped me on multiple occasions and I can not thank her enough. Mrs.Rico and the management staff have been helpful during my stay here at MELA and continue to keep healthy communication when a problem arises on either end. The Complex itself is beautiful and pretty quiet in my building. Overall the maintenance, staff and the community have been a great fit for me."

"I am a realtor and apartment locator. I was in need of serious help and Christina Borrego the leasing agent was super nice and super helpful. If I could give a ten star review for her patience and understanding. I hope that management promotes her and fast. She was a star when it came to my customer service."