Kensington Park Apartments

"This is the best apartment complex I have lived in by far. The office staff in particular has been superb. Any time I need something, Rose ALWAYS makes it happen for me."

"My name is Preston, and I live in one of the buildings by the dog park and have for over a year now. It’s a great community, great leadership with the property manager and maintenance team Rose and Maureen are running a great team, I plan on renewing for another 14 month lease! Please don’t let these old reviews fool you, this is a great place and a great team."

"I was planning on moving to Denton for work and viewed these apartments. Maureen and Rose were so helpful and nice showing me around the complex. I ended up not moving for work but I recommend these apartments. Most people at apartments are not as considerate as them."

"Dumpster is often broken and people are always leaving their furniture out and it makes this property look bad! This didn’t look like this before. With management changing every 6 months they keep dropping the ball! Pool isn’t always clean! The high price isn’t worth it for this type of property."

"I moved into Kensington Park on 8/4/2021. FLOOR PLAN: The Blue Stone 2 bed 2 bath. Approximately 1,030 square feet. 2nd Foor. Washer Dryer hook- up in unit. The floor plan beautiful I love they layout of my apartment. Enough room my small family. Pest Control: Pest control services are offered routinely on Tuesday. The first night in the apartment I notice a bug on the ceiling. I initially thought the bug was a fly. The next day saw the bug again. While my infant daughter was crawling on the floor I noticed a dead roach on the floor. I reported this to the apartment staff on duty at the time. She said I would be added to the list for pest control on Tuesday. In the main bedroom, I saw what I believed to be bedbugs. I reported the possible bedbugs sighting to the office staff. I also wrote down my concerns about pest on my move inspection list. 8/10/2021 I waited for pest control, they never showed. I called the office. I was told, the pest could not spray, my apartment because of the possibility of bedbugs. Bedbugs Inspection was scheduled for 8/19/2021. Inspection was done, and the findings was " Baby Roaches" and not bedbugs. Again I was scheduled for pest control the following Tuesday 8/24/2021. Again the pest control did not show up. I contacted the office. I was informed of staffing issues within the pest control company. On 8/25/2021 I was contacted by Nacy stating the company would come to apartment 8/25/2021 to spray for roaches. Again I waited for them to show up, but they did not. The date is 8/30/2021. I am still living in an apartment infested with roaches. It is very unfortunate to be moved into an apartment infested with roach. 8/31/2021 I was notified Kensington Park staff they will be switching pest control companies, due to failure to compete pest control orders. The company was documenting completions of order, but not actually spraying the apartments. Office staff was not aware of this until it was brought to their attention. That the Pest control company was making false documentation. New Pest control company sprayed my kitchen, laundry room, and hallway closet on 9/1/2021. Stating a" BAD infestation" behind refrigerator. Will return for second visit in a couple weeks to spray whole apartment. 11/ 11/ 2021 Apartment still infested with roaches. Community: Very quiet, calm environment. I have not had any issues with the residents in this complex. Safety and security. The main gate entrance is often open on the weekend. Allowing anyone access to the community. Parking, is crowed. Parking Garage are limited first come first served. Carports are poorly located. School: School district is Lake Dallas Independent School District. Corinth Elementary school is located, less than 2 miles away from the school. The school provides a crossing guard to help students get across the main streets exiting the apartment. Cleanliness: Trash can often be found rolling around the ground of the apartment complex by vollball court. Trash compacter fully operational at this time. Work Order: 8/30/2021, I reported the piping under my sink busted, causing flooding my kitchen area. At this current time I am unable to use sink / dishwasher. 10/2/2021, My work order has not been completed. A pot is holding my sink together . Work order completed 10/30/2021. Amenities: The pool is closed on Mondays for cleaning. The pool is 3 feet deep - 5 feet deep. The is shallow pool that is 1 foot 6inches deep. Good for small children, and non swimmers. The pool also has a hottub that is 3 feet deep. The pool itself is beautiful. It is fully operational at this time. The pool is never over crowded. Very spacious. The pool area is very well decorated. There is a gym, theater, car wash, half basketball court, located on the property. There is one laundry room one the property. It is located at the back of the property. 4 washer and 4 dryers."