MinuteClinic at CVS

"I have always received excellent service and care at Minute Clinics. However, I would recommend seeking medical attention elsewhere if you are feeling unwell. Unfortunately, this location was the worst I have ever been to."

"I came to the clinic on July, 11 with a stye on my eye. NP examined me pretty well and prescribed eye drops. I was excited to get a relief! Well, felt like my stye had his life on my eye and those drops didn’t help a bit. On Aug 1 I still had a red bump with a white head on my eye. I started calling their number requesting for follow-up and hoping for different eye drops prescription without another visit that I would have to pay for. At customer service they said they sent them an email. Well, 24 hours later nobody returned my call. I called again and they said they submitted a request with high priority, but again, nobody called me. On Friday I called that number again. Twice. Spent an hour waiting. They did not even pick up. Thus, I started calling on Tuesday and finally on Friday evening someone from the clinic called me and said they can't do anything for me, and I need to find a doctor. He mentioned he didn't work there, just closing. What a joke!!! Such a lousy, unprofessional service. Never again will I bring my money to this clinic."

"Just had the worst experience with the PA at the Minute Clinic. She was rude, wouldn’t listen to me and kept telling that I probably had Covid. I have chronic sinus infections and know exactly what they feel like and how they present in my body. Also, I just took a Covid PCR test and am negative- nope, not according to her. She wouldn’t do anything for me and told me to just go buy something over the counter. And to top off that wonderful interaction, my appointment was scheduled for 2:40 and I DID NOT GET SEEN UNTIL 5:00!!!! Do better CVS. You just lost a customer."

"Had an appointment for a DOT physical. Scheduled the appointment as a visit for a "DOT Physical" on their website. Show up and no one there is certified to perform DOT physicals. The nurse is apologetic and helpful. She schedules me for a visit at a different clinic a few days later and sends me on my way with a printed-out appointment confirmation/reminder.. I'm now here at that appointment and I find that I'm not on their schedule. So i have to try to reschedule AGAIN before my CDL medical cert expires. Also, there is no way to confirm in their phone system whether your appt is confirmed - spent 20 minutes trying to navigate their phone menu or get to a human - it's not possible: always dead ends you into a "sorry you are having trouble finding the information you need" me."

"Had a visit with Andrea Wyatt, NP, today. I went in with my routine sinus infection I get twice a year, pressure in face and sore throat from post nasal drip and severe fatigue. She took less than a second to "examine" me, so quick I didn't even realize that she had looked in my ears. She barely touched my throat to check for lymph node swelling and then pronounced that I only needed a decongestant, which I had already been taking as a part of my routine allergy care. When I expressed I that it had been a few weeks and I had already tried that method, she told me this was what she "always" prescribed. Since I had no fever (I am on a biologic immunosuppressant) and there was no bacteria present in my sinuses (no swab- how do you know?) And my lymph nodes weren't swollen (though they were), she said everything looked normal. When I questioned if she had looked enough/felt enough, she became very rude. So, if you want to pay a copay to get a decongestant, go see her. If you want someone to listen to your symptoms and actually examine you, avoid this lady at all costs. I will not be back, though I have used CVS clinics three or four times a year routinely. When a DR has a standard treatment they apply ALWAYS, they are either trying to get you to pay for multiple visits or they aren't very good."