MinuteClinic at CVS

"I had great experience at this location. While true there isn't really walk-in appointments, you can walk in and schedule an appointment at the self service Kiosk. (Corporate might want to revisit how they market the walk in availability to avoid patient frustration) I arrived at 12pm and scheduled a appointment for 2:50pm. Yes i had to leave and come back, but at least I had a set time. I was able to go home and rest a bit. It was very easy to submit my info online and do all the pre-visit paperwork. Digital communication is great with reminders coming in via text. The clinic is very fresh and new looking. Looks well maintained and very clean. There is a screen with checked in patients listed so you know you are ready to be seen. They were very close to my appointment time I only waited 3 minutes. The staff were very friendly and kind. Made me feel ar easy right away and were genuinely concerned about my symptoms. They were efficient at getting vitals, doing a examination and providing results with in 15 minutes. My NP Tauvia Ross was very professional and thorough. She covered all the bases of what could be ailing me. She even walked me to sales floor to recommend great OTC options to treat my symptoms. Couldn't have been a better experience. Keep up the good work!"

"TERRIBLE. The staff is horrible here. They have zero communication skills or compassion. You’re working with sick people. You advertise for walk ins yet NEVER check on the waiting area except to switch your sign to lunch. At the point, acknowledging the human sitting there trying to be seen by you is just common sense. DO NOT WASTE YOUR TIME HERE. I had an appointment but was trying to get in early as I’m feeling terrible. Based on that experience, I cancelled and will go else where. This is the second time I have had TERRIBLE interactions with the staff. Better to be sick than seen by these people."

"Depending what nurse attends you is how your appointment goes. I went to set an appointment Tuesday for the following day. The nurse was so helpful and kind… wasn’t till I got there for my appointment, other doc was so rude and gave off horrible energy overall. She didn’t explain what she was doing, talked to me in a horrible tone and when done… she handed me a prescription and said “take this to pharmacy” WITH NO EXPLANATION of the medicine or my results. Would love to go back when other doctor is available, other than that nope!"

"Terrible slow service! Service is super slow! Spend your time somewhere else. I made an appointment online. The kiosk shows me present, the nurse acknowledge me, but "was waiting for patient results". I came in for a sleep study assessment. Appointment at 11:10. I checked in at 10:40. I left at 2:30 pm after getting service. They have lunch at 1:30 to 2:30. Came back on Saturday. There is a lack of customer service as nurses are alone working with patients. Be prepared to wait over an hour. There is only one nurse on Sat. No regard for time. Spent 2.5 hours for results that were not given over phone and did not see the nurse. They care less to give any response. They only care about getting paid. I do not recommend this horrible service! Stay away!"

"I had a scheduled appointment and had trouble checking in when I arrived, on time. My name was up next on the waiting list and instead of helping me out when it was my turn, I was skipped even though I explained my name was marked as “up Next” on the screen. After waiting over 45 minutes she comes out and calls some one else’s name. The customer service was terrible. A total waste and disregard for the customers time. I left because I was not going to wait 45 minutes and hope I would be helped."