Baylor Clinic

"What happened today exceeds all low standards. After 2 months of waiting for the visit, I showed up on time, but forgot my wallet. I had enough cash in my pocket to pay for the regular copay, but as this was going to be a test, $104 was required. Which is not entirely certain anyway, until the insurance approves it. For these people, $ 64 in hand is more important than human health. To make it funnier, unfortunately I work for this institution. Early detection saves lives if you have $64. Sending your bills home is no longer fashionable but paying the president of this institution several million a year is."

"I cannot say enough BAD things about Baylor Clinic on Kirby. They don’t return phone calls if you need patient records, they don’t return phone calls if you need to speak to a nurse or make an apt with a nurse. They have a high turnover, and most doctors don’t work here more than 1-2 years then leave. I just switched practices and am now going to medical clinic of Houston on Sunset. Much more professional. When I told Baylor I was leaving, their management could care less. They had no interest in improving their clinic and could care less about constructive feedback. I’ve been waiting for a call back from a nurse for 2 weeks! When she finally called back today, I told her I couldn’t wait 2 weeks and switched my care to another practice. When I asked if she thought it was reasonable to take 2 weeks to return a call, her response was “have a nice day and call us if you need anything”. I felt like I was talking to a zombie rather than a nurse. She didn’t acknowledge anything I said. RUN FROM THIS CLINIC, DON’T WALK AWAY!"

"So far I liked their doctors at Kirby location, BUT their customer service is not the best. Their billing department and appointment representatives are pretty rude, not professional. One time, their representative sounded she just woke up and was so slow, it wasn't even early morning time. Recently I was charged extra amount after a PCP visit, and the same issue happened to my daughter's first visit there last year. The billing department took so long to fix it for my daughter's. And now I am dealing with their rude attitude to solve the same billing issue for mine. The extra amount isn't a huge deal, but how they handle is upsetting me. They were not kind, not patient to listen, tried to shut me up while I was talking and explaining what my insurance company said. I was told they work remotely, maybe that could be a reason since no supervisors around....??? I would appreciate it if Baylor Clinic takes care of this issue!"

"Nice and clean. But not very efficient. I was here for 3 tests and I had to check in and out 3 times. Worst yet, they charge parking almost by the minutes. Cost me $10 for a little over 2 hour visit! Note: want to add. Never come here for blood work. The lady here took 3?times as long as other places!"

"Bell ringing ceremony for my friend finishing her Chemo. EVERYONE was super nice and accommodating to those of us who come to support. Staff came and really made it special. Love this place!"