Cypress Houston Family Practice

"They refuse to answer the phone. I had to drive up to be heard and seen. Office wasn't busy, saw no one in the waiting room. front desk receptionist just letting the phone ring and sending calls to voice mail. Just ridiculous. Save your time and money go somewhere else. Brought it up and they had an excuse for everything. When yoyr sitting there laughing and joking around it gives the perception that you doing just that.... laughing and joking around. Clients/Patients are trying to call you. You expect us to respect your time and charge when people are late, yet look at how you treat loyal patients/ new patients when they are calling. Beyond rude and disrespectful."

"Love Dr. Hoang. So happy she is my primary care physician. Everything I have ever needed or requested she completes immediately. She truly cares and so nice and welcoming."

"Go to a doctor that cares. Dr. Hoang spends less than 10 minutes during my appointments and only checks my body when I tell her something is wrong. During one appointment there were ROACHES crawling around in the waiting room. I also have issues with this doctor not wanting to fill my allergy prescriptions. She literally gave me a prescription with 3 refills, I used one but had to switch pharmacies. When I called to just tell them to send the prescription over to the new pharmacy the front desk lady said Dr. Hoang probably wouldn’t for a seasonal reason. I messaged Dr. Hoang and she was nonchalant about it and said the lady didn’t know what the prescriptions were for. Well maybe she shouldn’t be telling people things if she doesn’t know what she’s talking about. Also, the same lady is rude. She never wants to answer the phone. I usually have to call 3-5 times!!! Ill going to a new doctor, no idea why I stuck around so long after seeing the roaches. Two stars for the convenience of the blood lab and the lady who takes the blood."

"I just love Dr Tracy and everyone in the office. Vanessa n Dr Tracy Nurse are the most caring. Love the care to details to my visits. Thank you for everything all these years."

"Every time I’ve been, the staff and the doctor have been phenomenal. I wasn’t sure of the location at first but now I definitely consider this place a hidden gem. I love this office so much. Thank y’all for always showing your care and your compassion. Today I called hoping to get an appt for at the very least in the afternoon. They told me to go ahead and come in right then (as soon as they had opened). I was in and out in a half hour. They’re fantastic. "