The UPS Store

"Today, Saturday Dec 16th, I went to the store to mail a couple packages and the two UPS staff working were absolutely lovely, patient and kind. While I waited in line, I observed three separate individuals be outwardly rude to these two young men just because there was a queue. As we approach the holiday season, I wish people would be a little more understanding and kind to each other. I had a great experience and wanted to thank the staff for their help and hard work."

"A UPS store without UPS shipping supplies? All that I asked for was an overnight shipping box and the very errude lady informed me "we don't give away boxes, we can sell you one!" Just rude and unprofessional and uncalled for! After driving 30 miles to get there! Oh well, I'll take my business somewhere else! Never using this place again! Thanks allot!"

"I love this store. Thank you so much to the staff who helped me in a time of crisis with several print jobs. I was in a huge rush to get paperwork in the mail to apply for an emergency passport. The manager and staff came through for me in a pinch and helped save the day. I will be taking all my business to this store in the future."

"I wish I read the reviews before I came to this location. All those 1-star reviews are so well deserved. It was my first (and last) time in this location. They are disorganized and unprofessional. I had 5 packages with some that had QR codes and others needed an email label printed. As soon as I asked for their email to send the labels, the customer service rep asked for the next customer to scan her QR code. That would be totally acceptable if it was taking me time to email. It took me 10 seconds - I made sure to have all the labels ready in my email in advance. I didn't say anything because I figured, he had no way to know I will be quick. But after I was quick the first time, and the customer after me had trouble finding her other QR codes, I thought he would focus on finishing first with me as I was first in line. Instead, he proceeded to scan multiple people after me while I'm waiting on him to check his email for the labels I sent him. When I spoke up, he said that it's their policy to take care of other customers while a customer is emailing. I told him that made sense in general, but in this case I'm waiting on him, not the other way around! He was so obsessed with scanning as many QR codes of the customers behind me while intermittently juggling scanning and printing mine, that he couldn't keep track of the correct labels for the packages and forgot to give me the shipping receipts for 3 of my packages. I returned to the store and waited again in line for the receipts. Choose a different location if you're looking for competence and to be treated with basic human decency. **Date of service was June 6th**"

"She literally talked to the delivery driver about nonsense for ten minutes not saying anything to me about missing the shipping for the day EVEN THOUGH THAT WAS THE DRIVER TAKING MY PACKAGE.... Driver leaves and tried to say he had to leave like it's my fault..... I missed delivering a birthday present on time. Short guy there is rude as well. Very unprofessional, I won't be using the UPS store ever again. FEDEX LIFE."