Office Depot

"Do not use this office depot if you can avoid it. Staff is very rude. I have had 2 issues with this store in the last week. 1st time I let it slide, after tonight I will never go back. 1st. Time I ordered something online to be picked up. Said it would be ready in 20 minutes. Got a text that it was ready to be picked up. Went the next day to pick it up and it's no where to be found. Sat in the store for almost an hour waiting for the Manager on duty to text her Manager back and forth because the order said it was shipped to Florida, but there was no shipping information that it actually shipped and didn't know what to do. Finally I left I had been at work all day, called the next day and spoke to the manager and he still couldn't figure out what happened with my package. It was scheduled for pick up. I got a text and email that it was ready for pick up but said they shipped it to Florida. He finally issued me a refund for the order. Tonight I go in to print some flyers and the lady at the desk says it will be 4 pm tomorrow before it's ready. I said I need it for 8 am tomorrow. She said she could not do it, that I was more than welcome to use the self printers, she asked me how many I needed and I told her 1000 and she said thats going to be $1300 and I told her yes I understood. So I went over to the self printers and started printing. I'm having to print 78 flyers at a time because of the usage limit at a time. There is nobody else around or in line to use the machines. There is 6 machines. So I use 2 beside each other. I start one order and when it's almost done I start the process to order on the next machine. As it takes about 5 minutes between orders for the machine to print the receipt and reset. The manager on duty comes over and tells me I can't use 2 machines. That I can only use one. I said I'm printing a 1000 copies and yall are closing in an hour and it takes roughly 15 minutes per 78 copies to print. I try to explain to him that I'm printing a 1000 a copies and I'm going back and forth. At $100 for each printer for 78 copies. He said I can't use 2 copiers cause others have to be able to use them also. Which I understand if there was people to use them, but I was the only one there and there are 6 machines. Then the machine runs out of paper, and there is no one any where around to reload the paper. The lady at the counter is busy with people. I wait a few minutes to see if anyone else comes around and nobody ever shows up so I open the drawer and move paper from the "storage drawer" to the empty drawer and the lady at the printer counter helping people yells across the room in the people's ears that she's helping you can't do that. And runs over and pushes me out the way and says I will do it and leaves the people at the counter waiting. She went back to helping them and all I hear is if I can't scan nobody else can scan it, so she gets loud with them to, mind you I'm about 50 ft away at the printers and I heard her say it. I continue printing and someone comes in and uses the machine next to me, they are making a copy opening the same drawer I did several times to make back and front copies and she never once said anything to them about opening the drawer. I don't recommend using this store at all. Very rude manager on duty and lady at print desk. I ended up only printing 500 and left."

"Poor customer service provided at this location. The customer service delivery model needs to be improved. There appears to be a systemic problem amongst all stores within this company. I know you can do better. I have seen you all do better before."

"Love the convenience of ordering print jobs online, no matter how big or small. I can usually find a coupon online too, which makes Office Depot very affordable to me."

"Worst place to go to copy, print, scan, etc. Anyway the management is horrible even their staff. The employees treat you like you’re dumb, and it’s almost impossible to get help and when you do finally get help you can feel and sense their nasty attitudes. It’s really horrible, to stand and hear the employees and management talking to the customers especially the customers that don’t know how to use the machines. The worst, rudest customer service ever. I was just a customer, but Office Depot needs to get someone from corporate to do something. Hell corporate probably doesn’t care either."

"We been here since 8:30 am since it says they open at that time and it’s already 9:20 almost 9:30 am and the store is still close."