WaterWalk San Antonio at The Rim

"We stayed here 4 nights and everything was okay, until after checkout. My credit card was charged $818.86, but the cost on my receipt for my stay is $711.36. Then two days later an additional $250 fee was charged to my credit card. I contacted the manager and she claimed that housekeeping didn't clean our room until 2 days after we checked out because they were too busy, but when she did that they found some type of pink pipe like object that they believed is used to smoke marijuana so I was being charged a $250 smoking fee. My husband or I have never smoked anything, not even cigarettes and my 3 children certainly don't smoke either. We spent most of our time in San Antonio at a state basketball tournament for my son and we were only in our room at night to bathe and sleep before leaving again the next morning for a day of basketball games. Before checking out, I checked all the bedrooms myself, every drawer and under every bed to make sure my children weren't forgetting anything in their bedrooms and all 3 bedrooms were empty of all our personal belongings. I am personally offended and deeply concerned about the accusations that were made by the Manager Angie. My family and I have stayed at this property several times before and we've also stayed at this companies properties in the Dallas area and we have always had a pleasant stay with no problems until this time. As respected owners of multiple businesses and involved parents that actual check and monitor our children's phones, backpacks, bedrooms etc. I am appalled by this whole situation and I will definitely never stay at any Waterwalk property again and I will post this review everywhere possible to warn as many people as possible about this hotel making up reasons to overcharge guests that did absolutely nothing wrong. I am currently disputing the over charged amounts with my credit card company."

"Place was clean and nice. Friendly service. Dirty coffee maker in room. Had coffee but no cream and sugar. Coffee maker in lobby was out of order. Bed was uncomfortable and had a bad frame. Was very noisy getting on and off bed."

"My stay was perfect. Angie and her staff were welcoming, professional and always smiling. I had a 16 month stay working on a job and was my home away from home. Far better experience ever than staying in a hotel. Thanks again to the team at Water Walk for making my stay and the stay of my staff so enjoyable. Thanks Dave Stevens"

"Excellent clean 1 room apartment with in unit washer & dryer. The full kitchen decreased need to eat out. The separate bedroom & living room provided a comfortable environment to work and relax. The building was quiet, everyone was respectful. Definitely #1 on my list of places to stay."

"This location is very odd and right next to a car lot. The pool is out of service (leaves all on the inside) and the grills don’t work. Upon walking in, we immediately were disappointed. The floors were dirty, my daughter who crawls had black legs and feet from crawling around for 5 minutes. The couch was sooooo cheap and hard and was falling apart. It was not clean. The couch is not pull out, is cheap and the beds are so cheap and small. Also, this is not obvious, but these are also considered apartments, so people live in them. It is very low quality, the carpets in the room are dirty and everything is old. Pictures are VERY deceiving. We also got a $100 damage fee on our card, but after seeing the condition of the place, we left after 2 hours and finding a new hotel. The damage fee was not refunded as promised even though we were promised that it would be refunded due to them knowing that we didn’t stay long. Would highly not recommend you stay here, unless you want cheap."