Quest Diagnostics Commons at Willowbrook

"Tameka is exceptional at her job. I have an extreme phobia of needles and my own blood. I asked her for a way for me to lay down and she quickly accommodated my request with respect and without question. She took initiative to give me a cold, damp cloth for my forehead and gave my husband instructions to fan me with a stack of copy paper while she tenderly and quickly drew the labs."

"I have been here a few times, and I get why Quest locations tend to have bad reviews, but I’ve only had good experiences here. I came just after opening today as a walk-in, as no appointments were available days out but I have to get one test a certain day of my cycle. Showing up just after 8 AM was a good move as only two other people were there and I was seen very quickly, but by the time I left, the waiting room was full. Don’t expect to get seen quickly as a walk-in and you can’t get too disappointed. Maria was friendly and did a great job! I have to come back another day for different tests and I’m not dreading it or anything. So take the negative reviews with a grain of salt. This location is also not as dumpy as others I’ve been to, fwiw."

"Anna and Angel were amazing!! Personable, acted like they actually liked there job and enjoyed helping me. Amazing service, clean, happy, and would love to come back just to talk haha! Highly recommend and ask for these two!!"

"They have changed their location, I was about to leave then I got text message from quest about my appointment with the right address. It’s right around the corner but I wish they had updated it on the maps it wouldn’t have caused confusions. They don’t have any front desk reception so calling them is useless no one is going to answer the phone calls. They sent text messages to check in or you could checkin at the waiting area. It’s never too crowded, waiting time is about less than 10 minutes. The Spanish ladies working their are super helpful and very friendly."

"Booking the appointment online was very easy. You receive text and email reminders. The only thing was the address I selected is actually no longer in service. However, the new facility was literally right around the corner from the old facility, Suite 7538. Check in was a breeze, you have the option of doing it on your phone or inside by scanning the QR code. If you arrive too early, checking in from your phone is not available. The wait time was minimal, actually less than 10 minutes. The phlebotomist Ana was amazing, very professional and efficient. I don't have visible veins, but she did great. Normally I bruise pretty bad after having blood work done, but I didn't bruise at all this time. Definitely recommend this facility."