Crate & Barrel

"6 months waiting for some furniture and they always kept saying it is on backlog and blaming the actual mfg, etc. Good luck if you want to waste time and money with this store. The refund process is also a cluster so you be aware before thinking about purchasing something here."

"The store really needs to improve on logistics for delivery. I purchased a $3K+ sofa and paid $279 for delivery service. The total I’m paying is close to $4K. What I got was never being contacted for delivery date or window. “Only” took me, not them, calling warehouse 3 times to find it out. Turns out the store/warehouse never got the right cell number to start with. Not sure who dropped the ball when placing the order. They have a phone number on the record that I do not recognize. Even on the day of delivery, I was still not being contacted until 1 hour into the delivery window. When the store finally gave the right number to the driver after my complain, the driver told me there will be a delay and he can’t deliver within the window. I wasted my entire afternoon doing nothing just wait. When the sofa finally arrived 20 minutes over the delivery window(which is 2 hours), the sofa has quite obvious scratch marks. One scratch even becomes a small tear. They now need to send me a replacement and seems like the waiting game is not ending. I now lose the confidence in its logistics and not sure if I still want to buy furniture from the store. They have good designs that is hugely discounted by its horrible service in logistics and delivery. My two cents of this experience: think twice and have the logistics issue in mind before buying."

"Beautiful store. Loved all the finds They have everything from furniture to home decor to seosonal decor, kitchen appliances, aesthetically pleasing kitchen essentials, to kids' furniture and toys, and a lot more! The store is clean and organized, and the staff was friendly and happy to help. Found some great fauc plants here for my home. Will definitely shop again."

"This is a review of my in-store experience at the Highland Village store. I will review once again, when I receive my new couch. The shopping experience was pleasant. Staff member, Debbie was helpful and listened to my likes and dislikes in a couch."

"Waiting for almost EIGHT MONTHS now and we have still NOT received a non damaged bed!!!! While they make you pay the full amount without any compensation. My story: Delivery (after 5 month wait!) was postponed SEVERAL times including one cancellation because they said the warehouse received a damaged bed and they did not want to deliver damaged goods..And guess what? They send out the the damaged bed anyway after waiting another few weeks. As we got rid of our old beds as soon as we got the delivery date, we were sleeping on the the floor for weeks already so we were forced to keep the damaged bed as a loaner. But they acknowledged the damaged items and they promised to deliver an undamaged bed very soon. And as we kept the bed as a loaner, they refused a refund! Refund was only possible after we send back the damaged bed and the undamaged was delivered. So we waited. And guess what! Postponement after postponement. Now waiting for EIGHT MONTHS without ANY compensation and they keep postponing the delivery and they keep our money !! Unless we go back to sleeping on the floor and hope they will ever deliver a bed! Extremely disappointing worthless company. If I would have checked the reviews in advance (there are MANY experiences like mine) I would NEVER have decided to order something. Lot of people including some of my friends have had the same experience. They promise to improve here on Google reviews but the do not even try. Employees try to settle things while they know Crate and Barrel will not deliver. Feel sorry for them really. @crate and barrel. Shame on you! Your answer; So nice of you to appreciate my patience and your worthless promise to deliver my bed in mint condition. But you said that 8 times already and still keep postponing the delivery!!! And keep my money!!"