La-Z-Boy Furniture Galleries

"Shopping at La-Z-Boy Furniture was simply enjoyable and very relaxed. The sales associates were very pleasant and courteous in how they presented product information and in their willingness to answer our many questions. The many styles and colors of recliner chairs and their exceptional quality was reassuring to us that a buying decision would be positively validated through many years of care free usage and resounding good looks. These world-famous branded reclining chairs are still proudly manufactured in the United States, incorporating high-quality components of leathers, fabrics foam, and metal mechanisms that are fully warranted against fault and failure. For me, this is superior quality. The sales floor is easy to navigate without unnecessary merchandise clutter with comfortable lighting to enhance the colors and design of the many types of furniture that are displayed. I should note that Shelly was our sales hostess, and her product knowledge has developed for over twenty years as a La-Z-Boy company sales professional. And, if you get a chance to visit the store, say hi to the manager, for he is a cool dude also."

"Paid over $2,600 for a recliner less than 6 months ago and has barely been used. Wood under the chair has become dislodged/broke and not due to misuse. Called La-Z-Boy and they charge $125 to come out and repair under warranty. I called the Grapevine store and spoke with the manager. He stated that I should have purchased the extended warranty. I always thought La-Z-Boy made quality furniture. That doesn't appear to be the case anymore. Look at all the other reviews regarding poor workmanship and charging customers to come and fix their poor quality. Buyer beware!"

"Went and got a chair for my elderly grandma and an elderly lady/worker helped us. My grandma absolutely loved her, she knew exactly what my grandma needed and didn't run to the most expensive chair. Thank you to that woman!"

"Avoid the elderly salesman. We ordered a custom sectional. The salesman kept changing the details of the order. We couldn't keep up. We didn't notice that, at some point, he changed the model we picked out in the first place. We were also told we would be charged half now and half later. But when he came back with the receipt, we had been charged 100% of the cost up front. Eight weeks go by and a sectional arrives. It's not the one we selected. The model that arrived was not safe for kids or dogs because there are large gaps in the reclining portion. We contacted the store immediately but, because all of the order documents also had the wrong model, they didn't offer to take care of their mistake. I had to convince the sales manager to replace the sectional with the model that we originally selected. I was charged an additional $700 for restocking and had to wait an additional eight weeks for the new sectional to arrive. When I called to check on my order, the elderly salesman answered and asked that I pay for the second half of the cost of the sectional even though I had already paid the full cost up front. I asked to talk to the sales manager who gave me a delivery date and did not ask for additional money. The sectional did arrive. It was the correct model this time. But the overall experience makes me want to warn other customers. I do not think it is right that I had to pay an additional $700 because the salesman ordered the wrong model. If anything, I should have gotten a discount for the inconvenience. I think my order was mixed up with someone else's at some point in the ordering process, which would explain the different model and the change in the payment structure. I would avoid this store altogether. But, if you go there, do not work with the elderly salesman. Triple check everything. Make sure that nothing in your order was changed without your knowledge. Take pictures of your selections. Edit: I see that the owner responded. My order was incorrect. I was charged an additional $700 and had to wait several additional weeks to receive my sectional. But, in his mind, "the problem was resolved." He's satisfied with the service that his store provided. That's the same level of service he will be satisfied to provide to future customers. So, just keep that in mind before shopping here."