Hand and Stone Massage and Facial Spa

"I’m disappointed with this experience. I definitely booked an hour massage and I got 40 mins. The service started at 10:10AM and ended at 10:50. For $130, 40 mins is ridiculous. The massage itself was okay, but I’ve definitely had better."

"I’ve been going to Rachel for over a year now and she is amazing. She is always attentive to my needs and customizes my service every time. She listens and is wonderful at focusing on problem areas. I have neck and back due to my occupation and every time I go to see her she makes me feel wonderful! I highly recommend Rachel. The front desk associates are also always very friendly and helpful. Great experiences all around."

"I love Hand and Stone, they always provide the best service and a relaxing environment. Rachel is by far one of the best massage therapists I’ve had. Not only is she skilled but took the time to explain the different packages and how different techniques work. Best massage I’ve ever had!"

"I had massage with Rachel. I had plenty massages in my life, including two perfect massages at this facility by another specialist who, unfortunately, left. After about 10 min, I did not feel like she started the massage but just stretched the skin on my back. I asked how long muscle warm up would take and when the massage would start. I also named the muscle I would like her to focus on, and Rachel confirmed she was familiar with that area. Our conversation was not friendly in the beginning because I couldn’t explain what I was not happy about, due to the low quality service. She repeated that if I did not like what she was doing, I could receive my money back. I clarified that this is not about the money but about improving the service. I told her that I am a physician that why I mentioned specific groups of muscles, and asked her about her training and experience absolutely without any comments (at my job this question not considered to be insulting ). After this Rachel continued my massage, and for the next 30 min (!) we had a nice conversation about different massage types, about teaching and learning, etc. When I returned for my facial the same day, the manager Katie met me at the door, informed me that she already canceled my service, spoke to me incredibly rudely, and caused a scene in front of numerous employees and customer. She told me that she protecting her employee who was very unhappy and stressed, she judged me, and created punishment without hearing my perspective. I felt like she refused to serve me and even talk to me about the issue due to my accent as I am from another country. Even in a court everyone has opportunity to talk, but not in this spa. I felt like manager Katie was enjoying the process of being superior and humiliating me in front of the group. She never offered me to come to her office and tell my side of the story, she was extremely proud to say me “I trust my employee” (mean whatever I would say would be a lie). Two previous visits to this facility were smooth and pleasant, so I feel that any bumps or critics over there would end in severe mistreatment. Fortunately, Lexington is big enough to have more than 30 Spas with rating higher than 4.3"

"Neat place. They give HOT towels after their massages! I had a wonderful massage there. Also, their prices for members are great for massages and hair removal but I would say high for facials. It’s important to note that I didn’t try the hair removal nor the facials so I can’t speak about quality or value to cost. Lastly, the place was clean and very relaxing. The front desk did get me to sign up for a membership with the promise of a goody bag which contained free services that I will use."