Candlewood Suites Houston Medical Center, an IHG Hotel

"Horrible experience, place is surrounded by homeless people camping outside, the phone in our room did not work, the front desk was not at all helpful when we needed them. Why they operate like this is beyond me, I know good folks give this place a chance but I would warn them to find a better place."

"BEWARE: Deceptive business practices, they will take your money, do not book here. I booked a refundable reservation with this hotel and canceled within the cancellation window -- the hotel still charged my credit card the full amount and has not yet issued a refund over a full month later. I called ]IHG customer and was told I would receive a response from the hotel within 48 hours. A week went by with no response, so I called again, and even customer service wasn't able to get an answer from the hotel. Protect your money and book elsewhere."

"We were treated horribly! Our confirmed and paid for reservation was given away to someone else. We received a phone call 30 min after the earliest check in time and 10 min before we were set to arrive and told we were out of luck and there was nothing they could or would do about the situation. We specifically asked for help with different accommodations as we had driven over 17 hours to be there. No help. No suggestions. No care. When we asked to speak to whoever was in charge we were lied too about the name of the woman who called us and ultimately disconnected with no resolution. in response to Annabelle - we asked for help immediately or to be told who we could speak with at a later time for help and were told "there was no one" and that there was nothing the staff would do to help us."

"This hotel has the absolute worst service in the industry I’ve ever dealt with. We booked a room for the College Football Playoff and the day of our arrival, we received a call at 3:26pm telling us not to show up to the hotel because they were full and couldn’t give us our room. We then asked for her to check their sister properties anywhere remotely local and she then lied and said they are a solo operation. She wanted to get off the phone….at which point I asked her for her name and she repeated told me the wrong name and refused to give her last name. She wouldn’t transfer us to her manager and claimed she was the person in change at the hotel. I told her, I understand this wasn’t her fault but that they needed to make it right some how, some way with a credit or something. Anything. She refused and hung up on me. 20 minutes away on the busiest day you could ever imagine they left us out to dry. Totally unacceptable."

"The only thing good about this place is the friendly staff. The room was extremely dirty. The towels and sheets were about the only clean things in the room. There was a chunk missing out of the cabinet in the bathroom. The cabinets in the kitchenette had food residue on every shelf and there was a bag rice left over (which tells me the cleaning person didn’t even look in here). The floors felt grimy and the couch cushions seemed questionable at best. We ended up cutting our stay and moving elsewhere."