St. David's Children's Hospital

"Went here because of the short wait time at the children's ER, but that should have been a red flag. They jumped to conclusions as soon as we got there and tried to do painful procedures on my 1 month old daughter without running tests first. When they realized they should ultrasound before anything else, they gave us a misdiagnosis and sent us home without addressing the cause of my daughter's pain or the infection they ended up claiming was not there (it was). Their answer to managing pain was "just give her Tylenol and lay her on her side". They said they referred us to a specialist, but didn't ever send them the test results or her medical records, even after requesting them myself. The next day we ended up discovering and treating her infection ourselves and starting from 0 with the specialist, who said their misdiagnosis might harm her case moving forward. St. David's is not what it used to be and I would advise anyone to stay away from them. They did nothing to help us and obviously now they want money for "services provided", what a joke."

"Referred here from an urgent care center. Took 11-year-old that had vomit, diarrhea, sore throat. They administered a strep test (positive results) and gave anti-nausea medicine. His brother went to the doctor two days later with similar symptoms and tested positive for COVID. It's upsetting that this wasn't a differential diagnosis or test provided at the ER. It seems like something incredibly easy and basic that an ER should be able to do. It shows a level of incompetency of those evaluating him."

"The worst hospital I have ever been to. Took my son there to get evaluated. The doctor did not even want to look at him, told me to calm him down( sick 3 year old) because there are other children. So, he did no even look at him, and told the nurse to discharge him."

"My daughter has an ear infection, but Dr. Smith gave her the eye drops prescription. I noticed that as we walked out and turned around and asked the front desk nurse. She told me it was a mistake and that they would fax a new description to the pharmacy later. But they did not. Walgreens says they did not get any other prescription for my daughter from Saint David ER Dr. Smith. For your child's safety, please be careful when you go there. The question is, what happens if we are not English speakers? What happens if we trust the Dr? In this case? It's a minor thing between the eyes and the ears, but it's a life. It’s my daughter. What happens if it's a different type of medicine that can kill her? I DO NOT ever recommend anyone to this ER again. Thank you."

"This is the fourth time my family has sought services at St David’s Children’s ER/Hospital. This last stay was the longest. My 3-week old newborn was diagnosed with RSV and having notable trouble breathing. We were sent from the ER to the med-surg unit and required O2 for three days. Over those three days, we were treated with incredible compassion, given lots of education on RSV and always informed on expended course of treatment. Terri and Leslie (two RNs on the pedi-med surg floor), Jessica (RT), and Dr Schmitt were incredible and professional and made a huge difference in our stay. I was so nervous and scared for my baby at the start of our stay, but with their help I became more confident that he would be okay. Thank you!"