Cook Children's Neighborhood Clinic Richland Hills

"The Drs are great. But reaching this office is next to impossible. I'm currently on hold and have been for 40 minutes. All I need is a paper so my son can attend daycare. I need to start a job on Monday this clinic closes at 5 I will lose a job I haven't started if I can not get through to this office on the phone. There are normally two ladies working in the front, I rarely see them on the phone but every time I call I'm on hold for an hour or more. For the past two years. I understand they are busy but the desk ladies should be busy on the phone yes? Do they leave us hanging in the queue?"

"I would give them 100 stars if I could! We see Amy M, PNP and she and her team are such a blessing. We came to her after our first pediatrician at a different clinic wasn’t listening to my concern and Amy was quick to listen to everything I had to say and answer every question I had, even though there were no less than 200 of them. She is always kind, and never lets the stress of another patient or her day impact our visit. Each time we see her, she and her team are very present for our time there. I truly can’t say enough great things about them. The check in team is also great! So helpful and knowledgeable. Even though they have 1000 things going at once, they each are attentive as they check us in and answer any questions we have. We’ve been coming here since my son was 3 months old, and we will keep coming here as long as they’ll have us. Seriously, you can’t find a better group of providers and staff!"

"Never cared for my children. Had a child going septic and they informed me she is fine and it’s just something viral. Didn’t believe me when i told them she had 103 something fever. Luckily i didn’t trust them and went to the hospital. Another occasion was a double ear infection that they missed. Went to the er within less than 24 hours. If you want proper care i wouldn’t suggest this place"

"Sandra Ancock Arca was our provider on our virtual urgent care visit and I cannot say enough how incredibly rude and inconsiderate her bedside manner was. I was shocked to know she works with children."

"Doctor Medalie is hands down the best we have ever had! Yes, in only one visit it shows. We came from another place that treated my kids very poorly. Dr. Medalie showed us true passion about listening to our needs, wants and concerns. She speaks to you as if you were venting to your best friend about the concerns you have for your children best interest. I will continue to take my kids here knowing their lives are in good hands. I did have an issue with the front office partially my fault and theirs however Dr. Medalie fixed that on our first visit. Communication is always the best option. Facility is clean and kid friendly with games in waiting lobby."