PetSmart

"The guy at the checkout (3/3/24 @ 120pm) didn't want to honor the 50% item I was attempting to purchase. There was an end cap with a large sign on all 3 sides that said "Items on this endcap are 50% off". He said "If I can't see it, I can't give you the diacount. Did you take a picture? Cuz I can't keep up with these different sales." Super rude."

"I don’t always write reviews for stores that I visit on a regular basis, but after the great customer service tonight, I thought I would sing my praises. Over the years, I’ve had several animals, and lots of foster animals as well as numerous rescue animals so I am not a stranger to pet stores. I buy all types of products depending on the animals and care that I need to provide. So I’m familiar with the store layout and the items they stock. My 17-year-old cat started exhibiting symptoms that indicated he isn’t feeling well. By Saturday night, I decided I should go and pick up a few products to help get us through the rest of the weekend. It was a late on a Saturday night when I arrived at the store. They were closing within 15 minutes. As I walked in, I assured the employees that I was going to hurry and was aware that they were only open for a few more minutes. As it was the weekend, I’m sure the employees were tired, and just wanted to get home, but they welcomed me, we’re friendly, and even helped me with a few products that they had to go get themselves from the back they were very kind to me assuring me that it was OK and not to worry that I was holding them up. so much is going on in my life right now, and things are more stressful than usual. I was grateful for the smiles, kindness, and positive attitudes that the employees gave during my visit. This was a day that I needed something like this, and they.They didn’t disappoint"

"Worst experience I ever had. Like other reviews you have to go pay before seeing your pet because I would have protested. My dog was butchered , not even close to any type of professional work. I need a number to write to the corporate owner’s. This is horrible. It’s not about the price which was unreasonable for the work done it’s about my dog being butchered with long hairs sticking out and clipper blotches on his head and body! OMG. Actually a 1 star is too much. My dog was beautiful going in and wreck coming out. I cried . Worst EXPERIENCE EVER"

"At least she lived through it. My Yorkie was not groomed, she was butchered! No square face as I requested, & her "lamb body" looks like leg warmers on a stray goat! Uneven is an understatement for her hacked up coat! Supposedly she was shampooed/conditioned, but she smells like she was just rinsed & blow dried without any soap at all! Of course, the groomer was no where to be found & I wasn't allowed to see her until AFTER paying! I was even forced to pay an extra $10 fee because my 5 lb puppy was "difficult to handle"! REALLY??! A 6 month old puppy"s first visit to the groomer SHOULD be difficult! DO NOT allow these amateurs anywhere near your puppy!"

"We've purchased the 75 &125 aquarium combos and we're very pleased so far. Yes, the stands are particle board but we're just being careful with what we do and try not to get them wet. And if we get it wet we clean it up immediately. If it was solid wood, I imagine the price would be sky high. Also they have a lot of cool decorations with great specials like buy one and get the next one at 50% off. Customer service has been great every time we've went. Five stars all around. Posted some pics. On the 75 gallon we used the light fixture but we put in our own lights. The picture of the 125 is cloudy because we just got it set up. I know it's not the best picture but hey. All the decorations inside are from PetSmart on both tanks."