H-E-B Pharmacy

"I was told over the phone I could walk in for a booster shot at 9am, I get there and they tell me they don't do the shots until 11am, I get handed a form, i fill it out, asked a lady behind the counter if I could drop it off right now, she rudely says you can sit down and wait, we'll get it from you when we start doing the shots at 11, it was 9am..a simple no, you turn it in when you come would've been enough.. not the first issue I've had with them. Walgreens is very thorough, friendly and just do much more and way better. I went over to Walgreens at 9:30 am was in and out no hassle."

"Honestly, on two separate occasions, both male pharmacy techs, who vaccinated my child for COVID, can use some customer service training. Not because my child acted up or anything (there really wasn't any interaction between them besides "which arm?") but their demeanor is "meh". Not friendly or anything... Usually store managers keep up the friendly customer service and it does reflect on the cashiers and the rest of the employees but sadly, this ends when you reach the pharmacy. I guess since the pharmacy is just another dept that does not include food or groceries, its like having a McDonald's at a Walmart... Two totally separate entities, I guess."

"Bad customer service, have received pills cut in half 3 times already, 3 different orders, missing the half. Hare reported this and their response was for us to count the pills ourselves before leaving, pouring them on our hand!!!! Reported it to the supposed top pharmacist and still very bad response. Not professional, very disrespectful, not worth it !!!"

"This Pharmacy is a Joke, they wouldn't release my medication even though they charged my insurance, took 3 days for them to release my medication even though they charged since day 1, Finally when i got my medication I was given the wrong amount. I called HEB corporate and it's been almost 2 weeks and yet i have not heard from the manager, I do not recommend th his pharmacy to anyone super bad service by Porfirio tech. Management will ignore you and make false promises."

"It was my first time using HEB pharmacy and the last. They were having trouble running my son's insurance card and instead of a quick phone call on the # provided on the back of the insurance card (placed for pharmacists only) they insisted he was uninsured and allowed my mother to pay cash. I was at work at the time and when I was informed I called the insurance and it was fixed within seconds. The pharmacy said I could return the prescription and when I came in I was told that wasn't the case. They did run my insurance card and refunded the cash bit all of this could have been avoided."