Gold's Gym Waxahachie

"Very unclear promotion and upfront fees exceeding any gym I’ve been to. It’s very unfortunate that customer service was also very rude and not informative when explaining this information. They also do lot have several of the amenities that other locations offer and still charge too much. Waxahachie Gold’s Gym is a rip off. Update: and then they called me following this review but actually my card was charged again and I was told they would follow up the next day which also didn’t happen. I believe this place is a scam at this point. A nightmare and a scam."

"i’ve been a member at this gym for awhile now. and two kids locked my stuff in a locker with 2 other dudes stuff. the 2 dudes thought i tried stealing their stuff when i just wanted my stuff. and tonight i got trespassed for quite literally doing absolutely nothing. very poor management team, very poor communication. and the team member was extremely rude and aggressive. other than that the gym has good equipment."

"I was charged 5 times out of the blue. I cancelled my membership back in September to suddenly be charged 5 times over December and January. When I noticed the charges I attempted to contact the gym and was told it was “strange” and that they would leave a note for the manager to take a look and call me back. After two attempted calls, I went in person to get it resolved as I was still getting charged daily. The lady at the front was nice and trying to be helpful, but ultimately had to… you guessed it… leave a note for the manager to contact me the following Monday. While at the gym, I filled out another cancellation form and had my card deleted. Monday came and went without a call. I called again on Wednesday asking for a manager and for the fourth time explained my situation to be told they would have to look into it and get back to me. As a manager who works in customer service, this is some of the worst I’ve ever seen. No apology or even an explanation for why I was charged 5 times after 3 months of cancellation. Terrible."

"Nice facility but WATCH OUT! Extremely disappointed with Gold's Gym in Waxahachie. My company has been billed for over six months for an employee who left for the Army, despite me calling to inform them that the charges were unauthorized. Customer service has been unresponsive to resolving this issue. It's unacceptable and unprofessional to continue charging us for a service that is clearly not being used. I hope this review serves as a warning to others, and I expect an immediate refund or credit for the charges."

"Really love this gym but the billing is so unfair. I get that renewal is on the 25th, but when the payment doesn't go through at midnight, why is it necessary to charge me a $40 late fee when I try to pay it that same day. And to top it off I can't make a payment over the phone because they "can't" even though they have my info on file!"