Arlington Skatium

"Attended home study day, was a great group of kids, staff was friendly ....entry price was decent. Skates smelled bad and end of laces were frayed , unable to easily relace. Snack bar prices were to high, quality and quantity of food was very low. This place was neat but needs a good deep cleaning. Bathrooms smelled like urine. Overall my kids had a great time but for the high amount of money I paid, I would have appreciated a cleaner, updated environment and more affordable snacks and gluten free options"

"They’ve changed their locker system and this is not apparent. I went to the skate counter to see how to go about purchasing a locker and the dark curly hair guy told me it is all digital and directed me to a kiosk to purchase a locker. I am at the kiosk paying for a $5 unlimited locker as directed not knowing the kiosk is for another set of lockers that are nowhere in sight. After paying at the kiosk, I select a pin and am so confused as to how this works. I then go to the prize booth, where a young lady with dark long hair was standing and I say to her that I paid for a locker and given the locker number but cannot get into it. She asks immediately after if I paid for the locker and I replied yes and then she states that she’ll call the manager because she doesn’t know how it works. I walk back to the lockers I asked about, the ones right in front of the rink. I walk back to prize counter and asks if the manager was called and walked back to the locker again. Minutes later the manager, low cut black hair, walks up to me and asked if I had a question about the locker. I tell him I can’t get into it and he states that I paid for a digital locker. I proceed to tell him how I went to one person asking how to pay for the 50cent locker and he directed me to the kiosk. I informed him that I wanted a locker in front of the rink and he tells me all lockers are $5 so I couldn’t get the difference back from the locker I initially wanted and he can give me a key to the one I wanted in particular. He goes to get the key gives it to me but then states, if it not a problem he needs something from me like my keys or “something” because people have left with their key and they just want to make sure they don’t have to charge me for a key. So I stated, that I won’t leave without the key and I’d rather hold on to my keys and all my other belongings which is the purpose of the locker I wanted to purchase. I gave him the key back and for my $5 and let him know that all of what had just taken place is ridiculous. •Have clear signage. •All employees should be made aware what is offered and what is not that way they can clearly communicate what’s offered and what is not or in this case state “ we do make the keys for the lockers located directly by the rink easily accessible because XYZ. •All lockers are $5 •Lockers located directly by the rink requires management to hold keys or credit card to prevent XYZ •If management prefers more engagement from kiosk over traditional lockers COMMUNICATE that the lockers are no longer available."

"We came to the Skatium and were accommodated for a walk up reservation courtesy of Jacob and staff. We’re notified that a prior notice is best to reserve a table and have things best set up. We enjoyed ourselves, the music was appropriate and the food came out timely. They made this an easy night for us."

"My granddaughter birthday party was yesterday afternoon. Johnny and his employees were all so accommodating. Everyone had a wonderful time! The hostess was very easy to work with and very polite. I can see more birthday parties being held there with all of the other grandchildren. Thank you for a wonderful afternoon everyone."