Elliott's Hardware

"I love the store because of the people. Every time I have gone there, someone took the time to talk to me and help me find what I needed. Last time I went, all I bought were some screws and fastners and the gentleman spent 10 mins with me making sure I got the right ones. Friendly treatment for less than a $2 purchase. Way better than home depot and Lowes."

"Excellent customer service from Gary! I needed assistance with cabinet pulls for my kitchen and he gave me very good input. I picked out a pull and he pointed out how clothes, etc. would hang on it. Hadn’t thought about that and he was right! He showed me another and I loved it. I would not have been happy with my first selection. Product is always better at Elliott’s and so is customer service! Thanks Gary!"

"Purchased my new cabinet hardware from the Elliott’s in Plano. Exceptional service, selection and competitive prices!! It’s nice to actually see and feel the hardware. A five star experience start to finish!"

"Had the pleasure of being helped by Jim Madden this morning. Actually twice on this same visit. Had an oddball hardware need. Was not available so Jim searched for an alternative that worked. I was treated like an important customer. Oh, I almost forgot. My purchase was 49 cents. Customer service has not died after all!"

"Nicolas, an associate at Elliott's Hardware in Plano, TX, exemplifies outstanding customer service and professionalism. During my recent visit to the store, Nicolas went above and beyond his duties to assist me. He patiently accompanied me throughout my shopping, ensuring that I found everything on my list. His approach was not just helpful but also highly efficient, demonstrating an impressive knowledge of the store's inventory and layout. Nicolas' polite and friendly demeanor made the shopping experience exceptionally pleasant. Furthermore, Nicolas' dedication to customer satisfaction is a testament to his exemplary work ethic and character. He shows a rare commitment to ensuring each customer's needs are thoroughly met, a quality that greatly enhances the shopping environment at Elliott's Hardware. His ability to balance attentiveness with professionalism sets a high standard for customer service. It is interactions like the one I had with Nicolas that make a significant difference, not only in the context of retail experiences but in fostering a more thoughtful and service-oriented community. I sincerely believe that if more individuals demonstrated the level of care and professionalism that Nicolas does, our everyday experiences would be significantly improved."