Claire's

"Today to get my 3rd’s and they don’t look right…. when I got my seconds at the RoundRock Outlet the worker told me to take my earrings out to make sure spacing is correct and that I could see them more clearly, this time I asked the worker 4-5 times and she said that I didn’t need to.. Turns out I should do it before I go in because not only are my 3rd’s WAY closer to my 2nd’s there not even!! I called 4 times with no response, while saying there open on the website. Go to the RoundRock Outlet instead for better treatment and to get it done right."

"There was 1 singular employee working alone on a Sunday @ 3pm. She was handling all walk-in piercings while helping every single customer who needed to be checked out/had questions. She said the employees who were supposed to come in at 1pm & at 3pm didn’t show up. But she was still so sweet and kind despite this. I had scheduled an ear piercing online same-day, and she told me she had already done ~20 piercings between 12-3pm. Ofc she could’ve been exaggerating, but either way. She wasn’t even complaining about working alone, she only mentioned her co-workers no-showing once i brought up the fact that she shouldn’t be here all alone. She made my day, i wish there was more i could’ve done to help her out because we’ve all been there. Ik sometimes there’s not much u can do to prevent no-call no-show situations like this, but employees who are satisfied w their pay & working conditions are much more likely to show up for work and/or communicate about availability. Idk seems like Claire’s is heading down a similar path as Michael’s. Just treat ur employees better and they’ll actually wanna work and then people won’t think ur store as always being crazy and never having enough employees"

"Just had the best ear piercing experience with my little girls at this Claire's. The woman working couldn't have been more sweet, patient, and gentle. Her name started with a G I think. Thank you Claires!"

"Never again! Heartbroken! Took the day off of work to get my daughters ears pierced on her birthday. Brought her and all her friends to the mall only to find out that they weren’t doing piercings “Today”! We went to Lovisa by the food court instead and we were treated wonderful. They saved the day when Claire’s failed us!"

"Love this store! Had the great fortune to meet manager Alys twice. I had easily placed an online order and after quickly picking the items up, discovered that 1 item wasn’t working. I was able to exchange it without any problems thanks to her! Look how fantastic the pineapple lights look in my vase!"