Sport Clips Haircuts of Buda

"I normally go to the Sports Clips in Kyle but I had this location once in the past and had a fantastic experience at that time, so I wanted to try again. On this day I walked in and immediately felt welcomed by everyone as usual when I arrive at a Sports Clips, except for one person in particular. I eventually needed to use the restroom, and unfortunately I had to walk by the person who had continued to make me feel unwanted there. When I walked past her I let her know that I was using the restroom since she looked towards me annoyed, and she directed me to where I needed to go in slight irritation. When I got back to my seat I watched how friendly she was towards the gentleman whose hair she was currently cutting and silently hoped that I would get any another hairdresser but her. She did what any other Sports Clips Hairdresser does (shampoo, massage, trim beard, ect) with her client while holding a full conversation, completely engaged and happy. I have social anxiety as it is, so I was already super nervous and uncomfortable by the time that my turn was up because of the way she had already been acting towards me previously, so when they were finished and I could she her mood slowly shift as she realized that I'd be her next client my anxiety went into overdrive. I'm not really all that great at explaining what I want in terms of haircuts on a good day, so that mixed with my already high anxiety made my interactions with the stylist almost unbearable and I had to try really hard to hold it together. Especially when she took it upon herself to point out that Sports Clips was a haircut place for men and that I was a woman. I had already told her how I usually cut my hair by that point (Faded all around and super short on top and was looking to try something different), and that I knew I had let it grow out quite a bit which I was sorry about. I finally stuttered my way through what I wanted, and it was the most awkward haircut that I've ever gotten. I could tell that the hairdresser wanted to be anywhere except cutting my hair, and I had to force some sort of conversation with her thanks to my uncomfortableness and nervousness at the situation that I was stuck in. All throughout the haircut I had to keep asking her to cut certain parts shorter, and even at one point I had to repeatedly ask her to not make my hair look like a Bob-Cut and let her know that I didn't want my hair to look super feminine. Then at the end of the haircut I AGAIN had to ask her to take some off the sides because it was too long for my liking. She was reluctant to do it, but finally did when I mentioned to her that it was something I asked for in the beginning before she started cutting. She never once offered me any of the upgrade specials (which I get the MVP every time that I go), she never asked me if I wanted to buy any product for my hair (Which at that point thanks to her service I did NOT), she fought me in my own style every step of the way when cutting (Which when cut like I asked came out pretty decent. Not completely correct, but not horrible). It was blatant quiet homophobia at its finest, and I'm still not ok with it. Especially since my out of control anxiety had me leave her a $7.00 tip on TOP of the extra never before charged $10.00 that was added. I'm certainly never using the Sports Clips in Buda again for fear of having to run into that same woman again. I may honestly try to find a barbershop or something to start getting my haircut at, because I don't ever want to receive that same type of hateful service again. It was horrid and I barely kept my composure."

"Horrible customer service…Added my name to the wait list online. Arrived on time but the wait list grew another 30 minutes. Waited the extra time just for the one person not on lunch break to skip me… thanks for wasting an hour of my time."

"The wait list is ridiculous! I understand you are busy, but so are your clients. 30 minutes after the original time and the wait list has been on 4 minutes for over ten minutes; do better!"

"Waited for 1.5hrs to get in. Used online check in and received all notifications at once basically waited to be cancelled. As soon as I seen the there system isn’t working properly they say you can get back in line and wait another hour. They act like some people have time to burn I guess. Completely unprofessional will no longer be using any sport clips again."

"Kacey cut my hair yesterday and was exactly what I've been looking for. I've been back in Austin for 7 years and have been in search of a stylist with the skills and personality for me. Kacey listened carefully to my concerns about my prior haircut and made appropriate adjustments to give me exactly the cut I wanted. She used different techniques and with MUCH greater attention to detail than I was accustomed to. I washed my hair this morning and it was easy to get it exactly like I wanted it. Kacey was also very warm and personable. I will be a regular with her."