JCPenney Salon

"My advice, DO NOT UNDER ANY CIRCUMSTANCE let Laure cut your hair. I'm not even sure she knows how. She left my hair looking like a mullet. I almost left the salon in tears but thankfully another stylist (Kelsey) was able to make it presentable. O stars for Laure, 5 stars for Kelsey."

"Raphael cut my long hair with a comfortable confidence in the style I was looking for. He was great, and I would recommend him to everyone. Now, if I can make it look as good as he did! Lol"

"Really disappointed in my experience today. I have done partial highlights a few times at JCPenny and trims. Today, I checked out and my bill was way higher than expected because of services that they included and charged without informing me in advance. The total was $180 for partial highlights and a trim because of some treatments they put on my hair without informing me. For that price, I might as well have gone to a nice hair salon. They should be more forward with the service rates upfront rather than just seeing if they can get away & tag it on to your bill. My hair turned out great, but unfortunately I do not think it was worth it or representative of $180. I was looking forward to returning until I unraveled their unprofessionalism and their inability to be upfront with their rates and taking advantage of their customers. Will never return."

"TERRIBLE EXPERIENCE I recently used haircut services at JCPenney salon in Round Rock and had the most awful experience of my life. I had booked an appointment with Christopher, one of the senior hairstylists at the salon expecting satisfactory services based on the experience and $55 charge that I was to pay. I was planning to donate my hair for cancer patients and had made the stylist aware of this before hand. There is nothing fancy that needs to be done to meet this need, however he failed to do this and ended up cutting my hair so unevenly that I had to give up more than expected hair length to salvage it. The worst part was that he did not have the courtesy to even communicate to me his mistake or confront me and just told me that the job was done. This is definitely a very dissatisfying and an insulting experience. I was not charged for this service as a compensation by the salon and helped by another stylist but the overall experience was horrible and would never come back to this place or advise anybody. The charges are not cheap and the level of service that is provided is not comparable with it at all!"

"OMG that was a very bad hair cut. A simple straight cut seemed to be impossible for the hair stylist, as you can see she left a long portion of hair on my left and the cut is very irregular. Regret going to this salon. Very very very bad service."