Ron Carter Ford Service

"I guess I should have checked the reviews for the service center here instead of the dealership itself. Apparently this place used to be good, but the only reviews that aren't one-star in the past two years appear to be bots. Dropped my 2016 F450 Platinum dually off here for a routine oil change, coolant additive, and a couple of common parts on August 10. It was running just fine. Now over three weeks later, they're claiming a cylinder misfired, and some unrelated part is fried (because they fried it), and my truck is no longer operational, indefinitely. Aaron Sanchez has called me several times to say he needs to do some research, but has not called me with the results of any research. He did send me a phone picture - not even a screenshot - of some web page for the part that's apparently on back-order, but that is only my problem because this service center has made it my problem. None of the parts I needed affected the operation of my vehicle - just a running lamp, two splash guards, and an aux panel - the latter of which is an $87 part for which they're charging $280. I've owned Fords for almost 40 years, and if their quality control is my job, I expect Bill Ford to contact me with the understanding that my services start at $300 an hour. I have opened a ticket with Ford, but it won't be resolved until at least the middle of next week, meaning my truck has been at this service center for a month. For an oil change. Absolutely atrocious. Evidently the only decent Ford service center in the Houston area is Big Star. Edit: To the "owner" response below - I have already left a message for the service manager, who I assume is David Hill. He hasn't returned my call either, and under the circumstances he should call me to apologize profoundly and make this situation right by me. It is not incumbent upon me to beg Ford or one of its dealerships to do the bare minimum while also expecting me to pay for services not rendered, extended time and loss of income, and massive markup for parts and labor. Ford should charge me no more than cost for parts and materials, and comp both labor cost for this ridiculously amateur service center AND a comprehensive diagnostic check at another dealership's service center. I cannot trust Ron Carter Ford's quality of work, let alone that they won't retaliate against the only party to this transaction being honest and honorable. This is Ford's problem, not mine, and if your sense of self-entitlement takes for granted that you can make it mine, we can resolve this in front of a Brazoria County judge - explain to them why this isn't Grand Theft - Auto and outright fraud. I'll wait."

"Absolutely the worst Ford service department I’ve ever encountered. Had my F350 super duty for three weeks and still not repaired. Service rep, Karla Wilson should be fired. She does not return phone calls. I’ve left daily messages twice a day just trying to get an update on my truck. She does not return calls. I’ve used Ron Carter for 20 plus years and have never had this problem. I know they sold several years ago so I assume that the new owners don’t provide customer service. Take your Ford vehicle somewhere else. I’m going too."

"Place went downhill. Took weeks to get approval through my fleet company for a headlight bulb.. yes a headlight bulb. Took it to Big Star Ford and had approval and replaced headlight in 2 hours."

"This place is an absolute joke. Multiple times I’ve brought my f150 in for warranty work and it never gets fixed. They keep it for a week and claim that a sensor behind my rear view mirror is going out because of an aftermarket bumper. In addition my service engine light came on because I needed an oil change?? Had nothing to do with the ford app telling me the engine had a misfire… karla Wilson was my service advisor for the last YEAR while I tried to get this issue sorted out and the only thing more dumbfounding than her lack of customer service is her boss Patrick’s incompetence. They literally didn’t fix anything, and gave me my truck back with an additional sensor going off (in the windshield) because of an after market bumper, evidently. I’ll never service a vehicle again nor will I ever buy from a Ron carter again. I spent AN HOUR waiting to talk to the service manager and In that time I repeatedly heard Karla and Doug laugh about how they weren’t ever getting to customers till a week or so later because the dept is so mismanaged and the dealership is a joke, their boss is a joke and nothing ever gets fixed. They laugh about how often the phone doesn’t get answered. Rest assured Karla is smoking plenty of cigarettes though. Breaks every 5 minutes. Maybe that’s why nobody answers when people call. Maybe nothing ever gets fixed because the service manager is worthless too. Spent a ton of money on a loaded f150. I’ll go gmc next time and tell everybody I know the same. Best of luck."

"Purchased two new remotes and then cancelled. They charged 20% restocking fee of $83.00+ for item that could stay on shelves or mailed back for $16.50! The attitude in parts department sucked! The best part was they had a restroom I could use!"