Ulta Beauty

"I went to Ulta this Saturday and was very upset about the experience I had this day. I love this store and have had nothing but wonderful experiences here until this weekend. I don’t know the managers name but that day she was wearing a long pink/magenta dress and she was so incredibly rude. I wanted to use my points and the cashier needed a managers authorization, when radioed she came up to the front when one of the cashiers asked kindly “did you hear me over the radio” when the manager responded “Yes I heard you I chose not to respond” and walked away and never came back. I then had to wait almost 10 mins for a manager to be able to come up and give authorization. The manager who was rude could have easily put in her authorization but instead to be completely disrespectful and walk away. First off this made the cashiers/her coworkers to feel super uncomfortable and stressed, second she doesn’t have proper customer service. I hope that she learns from this experience and someone else does not get treated this way."

"I bought the Dyson hair dryer (over $400) online because the color I wanted wasn’t in stock at the store and a prong was broken on the diffuser when it arrived. I contacted Ulta customer support and their only answer was to contact Dyson. No help. I went to the store thinking they could open another one and swap my broken diffuser for one in the package and THEY could deal with the manufacturer but they WOULD NOT DO THAT! That should be something the manager has the ability to do for customer service. I then said I wanted to return the whole thing and order a new one but they no longer had the same color available. I normally try to support retailers that have a physical store for just this reason, so I can go there when I have a problem and they can take care of it. I was not upset or rude in the store, just trying to solve a problem. I’ve spent a LOT of money at this store as long as it’s been here. Now I’m thinking I might as well get everything from Amazon. At least there I can usually return and replace something if it arrives broken."

"Jamie in retail was so kind and helpful. He took the time to check ingredients on my current products before recommending a chemical peel to make sure that my skin would get the best results. I felt cared about and I could tell that he knew what he was talking about and I was in good hands."

"Went along with my wife. Honestly I have no idea about the cosmetics but the helping staff were very friendly and helped picking the right stuff. My wife said she found everything what she needed."

"I just had a phenomenal visit at this location. I’ve recently moved to Leander, TX from DFW and this is the first Ulta I’ve visited since my move! I had an online order, that I arrived ahead of time for but Tina was kind enough to grab it for me on the spot and with a stellar attitude at that! Go Tina Go & I’ll definitely be returning to this location ✨"