Ulta Beauty

"I recently visited Ulta with the intention of purchasing a fragrance, but my experience was far from satisfactory. Upon entering the fragrance section, I encountered several staff members engrossed in personal conversations, completely blocking access to half of the displays. Despite my presence and obvious interest in their products, they continued to loudly discuss their zodiac signs, completely disregarding my presence. Despite giving them the benefit of the doubt and circling the section multiple times, hoping they would notice and make way, they remained oblivious and inconsiderate. Needless to say, I left without making a purchase, as it became evident that obtaining any help or attention from the staff was futile. If you value customer service and a pleasant shopping experience, I would advise looking elsewhere."

"Love this Ulta so convenient But their best eyebrow tech in Houston and Katy Vanessa V. Is no longer there. It took me years to find this level of expertise and knowledge for all things eyes and brows and skin. She is the best in Houston and Katy. You will fall in love with attention to detail. I recently found her at Luminous Brow Bar. near Mason Road make the appointment directly with Vanessa."

"At every other Ulta I've visited, the employees are friendly. Today, it felt like the staff here isn't trained to know where things are, or they don't make an effort. I asked a lady with a long braid and pink and black glasses on her head if they had the full-size Beauty Bio face wash and all she said was “no” . She was dismissive, engaged in conversation with another customer. When I found the section on my own, they had all the full-size Beauty Bio products!"

"I recently visited Ulta on Fry Rd/Katy, 12/8, and had the pleasure of being assisted by MUA Jazmine. I can not express enough how impressed I am with her exceptional service and expertise. From the moment I was asked if I needed any help, Jazmine made me feel welcomed and comfortable. I went in to be color-matched and find new products, and Jazmine wasted no time in understanding my needs. She quickly identified the perfect shades for my skin tone and took into consideration my oily skin type. Her knowledge and understanding of different skin types were truly impressive. Jazmine went above and beyond to ensure that I left with a flawless and lightweight everyday look. She introduced me to a range of products that were perfect for my needs, and it was my first time using any of them. I was amazed at the results! The products she recommended not only matched my complexion perfectly but also controlled the oiliness of my skin throughout the day. I can't thank Jazmine enough for her expertise and professionalism. She made my shopping experience enjoyable and stress-free. I highly recommend her to anyone looking for personalized assistance and exceptional service. Thank you, Jazmine, for helping me achieve the look! Also, the cashier Alondra was polite and had patience when assisting me with a mistake I made during my purchase."

"I had a great experience. The sales associate was very helpful and really explained to me in detail the best products for my skin."