MY NAIL BAR

"I went to this nail shop at approximately 10:30am on Friday, January 5, 2024. When I pulled into the parking, the only other car besides mine was a black Mercedes SUV—which turned out to be the owner’s car. Before exiting my car, I watched the owner of the SUV walk toward the front door of the shop, unlock the door, and walk inside. I looked at my watch and then checked the OPEN sign in the front window—the red lights were definitely on. Once inside, I was greeted by an elderly woman who asked if she could help me. I told her that I wanted to get a mani/pedicure. Immediately, she asked me if I had an appointment. Momentarily stunned, I looked around the empty establishment and replied, “I do not.” She then spoke in Vietnamese to the man I watched open the front door, and he asked me to check-in. The check-in station required that I confirm that I understood COVID-19 protocols and that I didn’t currently have any symptoms. After I finished checking in, the man asked me what I wanted done. I told him that I wanted a French manicure with a soft white tip. He said this request was no problem and asked me to sit at the first station. Next, he asked and I confirmed that this was my first visit to his shop. When I sat down, he immediately pulls out a drill with the sandpaper bit. I told him that I don’t like drilling on my nails. He responded that the drill was necessary and he was only going to use it to remove the top layer of the shellac already on my nails. I noticed that he kept sniffing and sounded like he might have a cold. I was on the verge of asking if he had a cold, but I was thrown off by his next statement. The old man added that I have been getting manicures long enough to know that the top layer has to be removed to take off the old shellac. (In my head, I was wondering if this old man was new to English and didn’t mean what he said, so I bit my tongue.) After he finished drilling the first nail and proceeded to the next, both fingers were hurting. He was pressing very hard and the drill was on a high speed. I told him that he was hurting me, and he had the audacity to tell me, “l’m not hurting you. I’m just taking off the top layer.” I said, yes you are. He proceeded to drill again and again I said that he was hurting me. He finished drilling the first hand, and I asked him to turn down the drill. He became visibly angry and sat back and sighed. I said if you don’t want my business, I’m happy to leave. He then told me he wasn’t hurting me and corrected me by saying that it wasn’t HURTING but BURNING. And I let him know that BURNING hurts and I asked him, “ how are you trying to tell ME how I feel?” At that point I told the old man that this was my first and last time in his establishment and that I could see why it was so devoid of customers. He said fine, you can go. I told him that he was extremely rude and he told me, “thank you.” I replied that he wasn’t welcome and that his behavior was unacceptable and rude. I wonder when their last health inspection was conducted and if they’ll pass another one. With that kind of reckless disregard for customer service/safety, I doubt they are paying attention to health guidelines."

"Don’t go here for a pedicure. I paid for white gel toes and I got the most uneven, discolored and lumpy polish job. I left and tipped, when I got into my car my toes SMEARED!!! Gel is NOT suppose to smear once it’s done. I went back in, and everyone was insisting I got regular polish. Finally the man who did my toes comes out and after inspecting his awful work he fixed 2 toes. When he was done they were 2 different shades of white (the top coat was yellow tinted) and asked if that was okay. Of course not, so he fixed just the big toe and the rest still have that yellow shine to it. The polish is so uneven and lumpy. I’m so mad I paid $60 for them. I will never go back."

"This was my first visit there. Nails were not cheap I just got my nails done yesterday and my nail gel polish is coming off and the quality of the nail polish is terrible. My nails aren’t even painted correctly. It looks like I need a fill but only because of how bad the gel polish was done. I’m disappointed."

"Tried this place for the first time and I’ll definitely be going back! Kevin is fantastic and my nails have never looked better! I’ve been getting dip for the past 3 years at least and he suggested I try the 3-1 overlay that is a mix of dip and acrylic and I love them so much. This will also allow me to get a fill as opposed to removing and redoing next time. I’m so impressed and happy!"

"I came here after going another place two weeks ago. The previous service was terrible. My cuticles were bleeding, I was in pain, the tech did not do what I asked for. So I checked this place out and the service was wonderful. My nails were corrected by a man named Longdao!! He made my nails look so pretty!! I’m so pleased with this business. I will definitely back. No pain. No discomfort and he corrected my nails perfectly. Thank you so much Long!! The atmosphere is fun and relaxed. The guys are super funny. And of course handsome too!! Lol side joke."