Gene Hassell, DDS

"I had a fantastic experience with Dr. Pragna as my dentist. Her exceptional skill and professionalism were evident throughout my visit. She took the time to explain each step of the procedure and ensured my comfort throughout. Dr. Pragna's attention to detail and gentle approach made the entire dental experience a pleasant one. I highly recommend her to anyone seeking top-notch dental care."

"From check-in to checkout, a truly excellent experience. I am now seeing the new dentist, Dr. Pragna Malkaram, after being a 25 plus year dental patient of Dr. Hassell. Dr Hassell has chosen a very caring, much younger dentist to take over his very successful dental practice. Dr. Malkaram is very personable, obviously very qualified, and highly adept at the latest dental practices. She has “soft hands,” which are to the patient’s benefit. I have already had 3 appointments with her and she’s very efficient and her work is as good as I’ve been receiving for the last 25 years. She’s only going to continue to improve her skill set that is already set at a significantly high level. Kudos to Kim in the back office for always being there to make sure things flow so smoothly and to the front office staff of Izzy and Kiersten, who are graciously handling the transition of Dr. Malkaram into this “new” practice. I’m looking forward to continuing my dental care with this exceptional group of wonderful dental professionals."

"I’ve updated my review rating after the billing manager reached out and eliminated the balance. She explained my insurance is one of the only that does not cover out of network services at the rate similar to in network. That would have been useful info from the first call when I asked this question. I am giving the resolution 3 stars. Selecting a dental care provider is an essential decision that should be guided by trust, transparency, and quality service. While I respect that experiences can vary, I feel compelled to share my recent visit to the dental office of Gene Hassell, DDS, and Dr. Pragna, particularly as it involved interactions with the office manager, Susanne. Understanding Your Options: When inquiring about costs, I was told that the out-of-pocket expenses would usually be "never anymore than in network." Despite my request for detailed follow-up, I never received the information. Appointment Experience: Trusting their word, I proceeded with the appointment. My experience was less satisfying compared to other dental visits. Concerned about time, Dr. Pragna rushed the cleaning after I informed her that I only had an hour. Billing and Communication Issues: Upon checkout, I was billed $79.00, more than I expected. Susanne attempted to explain using dental jargon that didn't clarify the situation. Furthermore, when I questioned the absence of flossing in this "advanced service," I was told by Susanne, "Did not floss due to patient needing to leave. When patient returns for fillings we will finish the floss." This response left me puzzled and frustrated. Follow-up and Integrity: I was also assured by Susanne that the service would be resubmitted and, "we downgraded the dental code to a regular cleaning. Therefore we estimate that once insurance has paid us you will be due a refund." Later, I received an additional bill for $241.00. A Respectful Warning: While my experience might not be universal, it raises concerns about integrity and keeping one's word. The office's lack of follow-through and unclear communication, especially from the office manager Susanne, left me feeling uneasy. I offer this account not to disparage, but to inform potential clients. Trust, integrity, and clear communication should be foundational in any healthcare provider. Please take the time to thoroughly research and choose a dental practice that upholds these values. Your oral health deserves the utmost care and attention."

"I am delighted to share my glowing review for Dr. Pragna Malkaram, who has truly demonstrated exceptional expertise and professionalism in the field of dentistry. From teeth hygiene to extractions, fillings, and even the creation of a sleep denture bite appliance, Dr. Pragna has consistently delivered outstanding results. Not only did Dr. Pragna Malkaram prioritize my oral health, but they also provided thorough and gentle cleanings, ensuring my teeth were in their best possible condition. Their attention to detail and commitment to maintaining a healthy oral hygiene routine truly made a difference in my overall dental wellness. During my visit, I required extractions and fillings, which can be anxiety-inducing procedures. However, Dr. Dr. Pragna Malkaram’s calming demeanor and expert touch put me at ease throughout the entire process. Their precision and skill were evident, and the extractions and fillings were completed with remarkable efficiency and minimal discomfort. One of the highlights of my experience with Dr. Pragna Malkaram was the creation of a sleep denture bite appliance. This appliance not only improved my sleep quality but also alleviated the symptoms of teeth grinding. Dr. Pragna took the time to understand my needs and designed a custom appliance that perfectly fit my mouth, providing me with a restful night's sleep and enhanced oral health. Furthermore, the entire staff at Dr. Pragna Malkaram’s practice was warm, welcoming, and professional. From the front desk to the dental assistants, everyone made me feel comfortable and valued as a patient. The office was clean and well-maintained, creating a pleasant atmosphere for each visit. I cannot recommend Dr. Pragna Malkaram highly enough. Their commitment to excellence, passion for oral health, and the remarkable results they achieve make them an exceptional dentist. Whether you require routine teeth hygiene, extractions, fillings, or specialized treatments like sleep denture bite appliances, Dr. Pragna Malkaram is undoubtedly the dentist to trust."