Caliber Collision

"I cannot say kind enough things about this place. I have worked with them three times now and each time they have been friendly, helpful, and efficient. The first time, someone tried to pry my door open to break into it. I took it to the shop and they were able to bend the door back in place within ten minutes, free of charge; sent me on my way without having to worry about insurance claims and all that. The second time, someone rear ended me. I was back and forth with their insurance trying to figure out their requirements, and Caliber staff was able to communicate with insurance to get my needs across. They repaired my bumper back to looking brand new within a week, assisting me with enterprise processes as well. The third time, the light in my trunk wasn't working. I brought it in the next morning, and again, within ten minutes they were able to fix it free of charge. The office staff is polite, quick, and goes the extra mile to get all the information you need. The repair staff is friendly, efficient, and always checks in afterwards to make sure your repairs are up to your standards. Wish I could give this place 6 stars! If you have any car repair needs, I highly recommend Caliber Collision, especially this location."

"So I initially posted a negative review for Caliber Collision by complete accident. I was intending to leave the review for Classic Collision, whom I had a terrible experience with. Scott, the general manager of this location, followed up with me within 12 hours of my mistake to find out what happened and how they could fix it. After politely letting me ramble about what happened at Classic, he let me know that there might have been some confusion and I had left a review for the wrong shop! He also offered to help get our vehicle towed to a Caliber location and offered to help with anything else I need going forward. I was initially going to just delete this review, but honestly they deserve 5-stars for how they handled this situation. Scott was extremely professional, friendly, well-spoken, and went the extra mile. I will be taking our vehicle to a Caliber location and we will continue to use them going forward. Thank you!"

"Every aspect of my experience at the dripping springs location was excellent. James kept me informed daily and the vehicle was completed on time. It looks fabulous. Valerie at the shop also coordinated my Enterprise rental pickup and return. Overall an excellent experience."

"Joseph provided expertise along with excellent customer service. He explained the process from drop-off to pick-up, assessed the damage, detailed how the repairs would proceed, gave an accurate estimate of the cost, answered several rounds of questions, and kept me informed every step of the way. The car came back to us earlier than expected and as good as new. I would highly recommend the Dripping Springs Caliber Collision!"

"From start to finish, Caliber Collision was great. Great customer service- they stayed in touch and made me aware of when parts were due in and when the car would be done. They stayed on top of things and were very good to work with. I highly recommend Caliber Collision on Fitzhugh Rd!"