Lakeway Texaco

"Expensive gas but friendly service and free air. Take my vehicles there for TX inspections. Good guys"

"Saw people filling up and pulled in. Filled my car...and there was no receipt tape. Found they weren't actually open on Sundays, which it was. Was not able to get my receipt for my business trip. Not their fault, but might try somewhere else if you're on a business trip on a Sunday and need a receipt."

"I've gone here for about 5 years for oil changes and vehicle inspections on a car that is about the same age (5-6 years old). For quick in-and-outs, Lakeway Texaco is fine - maybe almost *too* quick, as in, you wonder whether a careful inspection is actually being performed. For more intensive repairs, beware that they are on the high end of pricing, and that they might be backlogged and poor about communicating ETA on job completion. This is what happened to me most recently. I was quoted close to $2000 for a failed water pump on a Thursday, told the car would be finished on Friday afternoon. This was more expensive than other places, but timing matters when you are a parent of small children and have to coordinate car seats, pickups, drop-offs, and childcare, so I agreed to it. I called Friday afternoon to get a status update and then was told, with no concern or apology, that the car wouldn't be ready till Monday. This put me in a mad scramble to rent a car for the weekend on short notice ($400 more - thanks) and to move car seats etc. from my car to the rental car before Lakeway Texaco closed for the weekend. I spoke with Brandon about this to see whether they would be willing to give me at least some discount for their miscalculation of time and the extra $400 and hassle that miscalculation cost me (while, mind you, no work was being performed over the weekend; my car was just being held hostage in the garage). He told me the best he could do was a free oil change or some car washes in the future - no adjustment to the pricing of the service in question. I am not satisfied with this resolution, particularly given that most online estimates for a water pump replacement for this vehicle make/model are actually $500-$700 cheaper than what Lakeway Texaco charged me. It's conveniently located, so I might be back some day out of desperation, but my trust in the business has eroded due to this most recent interaction. This is sad for me, as I really do prefer to support a local business over a car dealership, but I feel left with no other choice. I offer this detailed review as a caution to other busy working parents who don't have the luxury of waiting for a car repair that takes 3 days longer than promised."

"Fast, Friendly service. What a great experience. I’ve driven by the place hundreds of times but other than buying fuel a couple times I did not realize they have a large service shop attached with several bays and quite a large staff. In and out quickly and the mechanics were so helpful when my battery had died from not driving car and as a result the computer had not reset when I replaced, so I could not pass my state inspection. They advised me what to do to get it to reset and when I went back late same day it had reset itself and it passed. It was so professional and such prompt service. I dealt with at least 4 people there and everyone one of them was polite and helpful. They have a new customer in me! Definitely made my inspection task quite painless and I’ll be having my oil changed there next…."

"Dealing with a screw embedded in the middle of your tire tread that you find late on a Friday. This leaves you the dreaded Saturday visit or Monday overload. With the Discount Tire's line backed out the door at 8 am, I had no chance of getting in (I had a 10 am appt). Scooted over to texaco in hopes they could plug it. Whew. They came out, did the pull/ repair/ test in minutes and I was on my way. Reasonable too. We've come here quite a bit over our 24 years here, and ownership has changed but I am so relieved to have a reliable location for all the weird things that happens to cars, from batteries, to tire issues/axles, etc. I will definitely bring it here more regularly for the fixes needed on my 13 yo Lexus that don't take long to do. Thank you, guys!"