Firestone Complete Auto Care 4006 Fairmont Parkway, Pasadena, TX 77504

"I'd give zero stars if I could. Worst decision ever to have my car worked on at this place. I had to take it back twice because they did not properly replace my parts. And it's STILL NOT FIXED, my engine is now smoking, but I'm not taking it back because they obviously don't have anybody who knows what they're doing. There also wasn't any sense of accountability or proper customer service. They also tried to "accidentally" over charge me. Screw this place, DO NOT come here."

"The employees were friendly and professional. They explained what all I needed done to my truck. I wasn't pressured to have all of the needed things completed that day. I was also given an estimate on the tires that I need."

"The people were very friendly and helpful. They explained everything, and made sure I didn’t have any questions. The work was done well and in a timely manner."

"Brought my vehicle to this Firestone cause the other Firestone said my inner outer tie rods and my struts are bad. After they told me the job is done I can pick it up. This Firestone told me the job is done come pick it up. Got their they printed the paper work left front said couldn't be aligned. I asked how much to fix it he said around $160 I need camber kit. It was supposed to be on my paper work and they should had called me. I'm only guessing since both shops never told me over the phone they don't want my service or want me to pay for another alignment."

"This is hands down my favorite location! Nick & the guys have really been good to me over the years! Every predicament I find myself in (and there's a lot of them), this location always comes through for me! This last one sealed the deal for me! Not only was it a Sunday, it was later in the afternoon & they close at 5pm. I had to have a flat bed wrecker tow my car & get 4 new tires. They got everything done in record time! I highly recommend them but don't go on a Friday... that's my day! Lol Thanks Nick! I still owe you a cake!"