Tomball Dodge Chrysler Jeep RAM Wagoneer Service Center

"DO NOT BRING YOUR VEHICLE HERE! I had a 2022 Ram with 30k mikes. It kept stalling out when I would take a turn the same turn ironically. Brought it in to this service department. They had my truck for 23 days and my service advisor was Emali. It was the worst experience I have ever had going anywhere. They don’t give you updates on your vehicle with out you initiating contact. Even at that their phone etiquette is quite atrocious. I was able to make a call on a Saturday to be put on hold and drive from Tomball to the woodlands and still no one got back to me.. this was after making several attempts to see what is up with my vehicle. I finally had to threaten to bring the cops up there in order to speak with Nick the service manager. This is not the way you do business. They rebuilt my engine 4 times in order to get it to hold compression. Not sure what incompetent technicians they have but that is ridiculous. I had the assistant manager Darryl get smart with me and say we’ll have you ever built an engine. No but I’m in construction and can build a house and get into Sheetrock before you can fix my car.. needless to say they got my truck working and i immediately turned around and traded it in. There is no way my vehicle ever be the same tearing the engine apart that many times. Please stay clear of this place if you don’t want the headache."

"See Jeremy for a first class experience. Buying a car or Truck at a fair price should be an enjoyable day. He gets it, with patience and good service. I love my Ram 1500. It’s awesome."

"I've been bringing my PMCity for oil changes religiously, but I can not tolerate that waiting time anymore. 3 hour turnaround on oil is ridiculous, and this time I stood at the counter for 5 minutes while some woman was talking to a man about her PUG? INTOLERABLE."

"Communication is HORRIBLE from every level. We, the customer had to initiate every inquiry. Never heard back from leadership when promised. Overall a very disappointing THREE WEEKS of a repair! For starters, my daughters vehicle was tampered with by a incompetent/fraud locksmith and her vehicle was taken here for it to be returned to baseline. This process proved to be a joke. The vehicle was dropped off on 7/19 with very detailed expectations and requests made to service tech Zach. NO correspondence 7/20, 7/21, 7/22 with so much as a diagnostic update. On 7/24 we reached out to find that the steering column hadn't even been pulled off. BUT miraculously the following day we are receiving multiple msgs that the vehicle is ready for pick up!! On 7/26 upon paying for services rendered and entering vehicle to leave dealership, discover that the work was not only NOT done, but that the reassembly of the steering column was in a worse condition than when it was brought in. On 7/27 we receive a msg that another part was found broken - additional work approved. On 7/28 receive yet another msg that even more damage is being reported in need of repair. On 7/31 the 4th quote/repair is sent and what started as a $200 diagnostic, has now exceeded $3k. On 8/1, calls were made to dealership service dept requesting for conference calls with Nick (the service mgr). This was also communicated thru Zach. 8/2 - no correspondence from Nick as promised from Zach. 8/3 - Walked into Service Dept requesting to meet with Nick face to face. Had (what I thought was) a great conversation and thought we ended on great terms and great understanding. He promised that we would hear from the GM of the dealership, Darrell, that same day. DIDN'T HAPPEN. Not surprising! Never heard another word back from Nick either! Needless to say, this was a horrible experience and MANY MANY opportunities were given to make the experience better. They failed with follow through on every aspect. 8/9 - the vehicle was picked up."